Buttons "Start Trial" now on my apps LR and PS
Why do I suddenly got buttons "Start trial" on my LR and PS apps when I pre paid back in April?
Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial
- and Troubleshooting FAQ https://forums.adobe.com/thread/1962238
- and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
Tags: Adobe
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So, in order to have still, I also installed the first Pro CS6 Family, but during the installation of the family, I uninstalled Premiere Pro CS6 and kept still. That was the direction I have taken according to the instructions from Adobe. It was about 10 months ago. All with Adobe CC and my downloaded apps have been working well. Last week, I needed prepare a DVD and came across some problems with the assets that I'm importing. This morning, I decided to try and import my calendar Pro directly into yet. Still wouldn't let me import the chronology, I'm guessing that the chronology was first Pro CC 2014 was last updated, so I thought open it in Premiere Pro CS6 and import it like this. I assumed that PP CS6 change somehow the file to adjust its parameters from CC 2014. He would not, but this isn't my problem at the moment.
In my cloud Creative App Manager he told me that Premiere Pro CS6 needed an update. So I clicked the button to update and when he did, that's what I have...
All my Apps now read 'Start trial.' I tried to uninstall Premiere Pro CS6, assuming that he has reinstalled the update, but it is nowhere on my computer to be found. I can start at first Pro CC, but it's the dialog I get when I try to open a project CC...
When I click 'OK', it brings back me to the Welcome screen.
I don't have to re - install all my apps I do again? It would be a big pain.
Thanks for your response (s)
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html
then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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