C40 Factory Reset how

Hello

I have a client who has locked themselves out of the appliance for ssh and https.  They would like resetting the device but do not know how to do this without being able to connect.  Any help is appreciated... Thank you

You must use a serial connection, see page 24 of the troubleshooting guide for "how to":

http://www.Cisco.com/en/us/docs/Telepresence/endpoint/codec-c-series/TC6/troubleshooting_guide/tc_troubleshooting_guide_tc60.PDF

or, alternaltively, open a TAC case - still need this connection series well.

/Jens

Please note the answers and score the questions as "answered" as appropriate.

Tags: Cisco Support

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