C5550 error after upgrade to Windows 7

I upgraded my computer to HP Pavilion Elite Windows VISTA Home Premium 64-bit for Windows 7 Home Premium 64 bit. I have a HP Photosmart C5550 printer is connected via USB.  All different printer dialog boxes print operated without problems in Windows VISTA.  The Windows 7 upgrade process without incident and I thought it was full until I tried to adjust the preferences of printer (HP Photosmart C5550) for a print request.  Basically, I like to print things with a low resolution only in black ink and for this I select the Preferences link in the print window.  I was able to select the link Preferences only once and adjusted the print settings according to what I wanted and printed the task successfully.  The next time I tried to print something, I wanted to change my preferences to something with color but encountered the following error:

Window title: C:\Windows\splwow64.exe

Address of the 0x5005f6a1 function caused a protection fault. (code 0xc0000005 exception)

Some or all property pages cannot be displayed.

Ok

Select product OK then:

Operation could not be performed.

Ok

At this point I want to emphasize that the print request will display when I select the button print.  I can not simply adjust preferences.  Further study produces the same error message in the HP Solution Center.

I visited HP website to try to find a solution and:

  1. Uninstalled my printer
  2. Downloaded the last installation file "PS_AIO_04_C5500_NonNet_Full_Win_WW_130_140.exe".
  3. Installed the printer according to the instructions

Subsequently, I was happy to see I could once more click the Preferences link in the print window, but was quickly disappointed when I received the same exact error messages when I tried to repeat a change in preferences for a second printing (and all) the print requests.

Any help will be welcomed.

Thank you.

Hey TicoBird,

I am familiar with the error code that you see, but there is a solution available for upgrades of USB. It looks like you don't have run the patch included in the solution, so perform an uninstall/patch/reinstall might fix the problem.

Also make sure that you download the 64-bit drivers.

If this solves your problem please let me know.

Tags: HP Printers

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