Call dropped upon joining a scheduled meeting with the bridge

I am trying to upgrade our infrastructure for telepresence. We want to reassociate CTS-3000 endpoint at all locations new TP servers on newer versions (as compatibility matrix confirms versions are compatible), before you update the firmware of CTS-3000.

Current firmware of CTS-3000: 1.7.0.2 (4719)

New servers

  • CUCM 8.6.2a
  • CTS-Manager: 1.9.0.0 (198)
  • CTS Multipoint Switch: 1.9.3.0 (89)

When the placement of the CTS-3000 on the new server, they register correctly with the 7970 phones that control the CTS.

Everything works except the most important: at the request of the meetings by using the bridge of Community trade marks.

  • Meeting ad - hoc after the CTMS works,
  • Connection to a static meeting on all CTS MARKS works,
  • When you start a meeting, the first room to compose the bridge will connect ang get the message saying «you are the first participant...» ». When other parts attempt to reach the bridge, the call is dropped. I found in some newspapers (I don't remember those who and cannot find it again) and the error message saying something that he loses the appeal because the line is busy...

The other thing is that on the new Director of the CTS, when I go to support->-> summary endpoints, in the DUDM column-> device error, there is an 'X' indicating an error. But there is no link with a meesage to error and I don't know where to look. I think this is weired because the CTS-3000 and 7970 recording properly on the CUCM phone.

I have spend hours to compare the configuration of all servers and the web search, but may not know what is worng. Someone at - it a matter of experience?

Hi Matt,

Try this.

-Connect with CUCM

-Go to the user of the Application and select the user from CTS - Manager

-Remove the point of termination/private room with 'X' mark on the subject.

-Save it and re - discover the room

-It must be passed to CTS-Manager

-Now follow the same procedure and add the MAC address of controlled device (section of the users of the App)

-Rediscover the piece, and then try again.

Kind regards

-Sagar

Tags: Cisco Support

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