Call the Manager greeting too long? Unity 4.0 (4)

Hi all

Is there than a limit to how long call handler Greetings can be? I have 5 or 6 call managers who have long messages, about 2 to 3 minutes of each. This is part of an auto attendant where people call to listen to pre-recorded information.

The problem is, I am looking to add another Manager to call, but it will not accept a long record of more than 90 seconds. I record a phone via the Unit Admin page. I have appears to accept the call, but when I hit save it displays a message from 01:30 length, and the message is cut off after 1 minute, 30 seconds.

How can I change this? Is there a limit to the total length of the record of wishes?

Thank you, Randy

This is limited by the user service class, with you record greetings. If you look at the COS for this user and go to the greetings page amaximum greeting duration of 90 seconds, you will see - you can bump to 999 seconds (about 17 minutes).

Tags: Cisco Support

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