Mystery calls the client with a company in the cell of the employee.

My client reports that customer, calls are forwarded to his cell phone from the business telephony system. He describes what he believes to be the process as follows:

1. visitors enter the main number of the company, which is associated with a script of the Unified Contact Center Express (UCCX).

2. customers select form in the menu tree option.

3. the customers are transferred SMS on the cell phone of the employee.

The employee does not know which option to customers of the selection. When I look to the top of each DN in CUCM that is configured in the script UCCX, none of them are configured with a destination of the call forward. The problem does occur only a few times a week, but the employee becomes very frustrated. The only piece of information that I know for sure is the employee's cell phone number. Then maybe I could use it to search traces or logs. How would you suggest that I start to try to isolate the cause of this problem?

Thank you

------------------

CUCM 7.1.3

UCCX 7.0 (1)

ID start by watching CDR and the search for his mobile phone number

Sent by Cisco Support technique iPad App

Tags: Cisco Support

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