Calls via the API

Hi all

We are currently working on a web form, we have created a number of calls. Ideally, we would like a call from the parents and a couple of related calls that would be created in the screen through the API.

Looking the doco, it seems you should be able to use the 'aCustomParameters' field to achieve this. However, I just see KB 2010464, which seems to indicate that it wouldn't quite as simle as this (9.0 in any case).

I was wondering if someone actually did.

We're currently on 9.1.5.

See you soon,.

Ray

It's a little weird. Because I did a few tests before posting my previous answers.

I tried to link two existing calls with two CallUpdate transactions (but not link to CallCreate) and it worked really well.

Execute transactions of ExecuteQueryAction gave positive results as well.

So could you explain how you were doing the binding? Your note "creating new calls related appeal existing parent" I guess you do somehow differently.

Another reason could be the version of the product. I did my tests on 9.2.0. So I guess that it is absolutely possible that something was set inside the API code from 9.1.5.

Gytis


Edit: I tried to bind a call at the time where it is created with the CallCreate transaction (also, you need to update parent after that). Works fine as well.

Tags: VMware

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