Can not activate after the 30 day for CS 5 track
Hello
My Adobe CS 5 trail ran out 3 months ago. Today, I tried to activate the product and buy the key, but it gives me an error "Unable to access" and the program closes.
Hi johnbunden22, what CS 5 product you have?
What is the exact error message when you launch the product?
Tags: Adobe
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Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation code: 50
Code of Validation caching online: 0xc004c4a8
Windows product key: *-* - KHG3X - JMB6G-7CVCF
The Windows Product Key hash: xGMY + Ew0zO + PzihlBgDAkHcWxVc =
Windows product ID: 00371-OEM-9044495-99180
Windows Product ID Type: 3
Windows license Type: OEM System Builder
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {8B1BED97-3B05-40D3-95B3-2B39C1EF93C9} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.160121 - 1718
TTS error:
Validation of diagnosis:
Resolution state: n/a
Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: n/a, hr = 0 x 80070002
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
Other data-->
Office details:
{8B1BED97-3B05-40D3-95B3-2B39C1EF93C9} 1.9.0027.0 6.1.7601.2.00010100.1.0.048 x 64 *-*-*-*-7CVCF 00371-OEM-9044495-99180 3 S-1-5-21-3880183284-1484164813-833090442 Acer Aspire V5-571 Phoenix Technologies Ltd. V1.10. 20120608000000.000000 + 0005DC73A07018400FE 0409 0409 Eastern Standard Time(GMT-05:00) 1 3 ACRSYS ACRPRDCT 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514
Name: Windows 7 Professional edition
Description: operating system Windows - Windows (r) 7, channel OEM_COA_NSLP
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-444-999180-02-1033-7601.0000-0622016
Installation ID: 011970000321964923468051433710778873613154368265867316
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: 7CVCF
License status: Notification
Reason for the notification: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trust time: 02/03/2016 08:18:17
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
Beyond: 0 x 0000000000000000
Event timestamp: 12:7:2015 08:17
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
--> HWID data
Current Hash HWID: NAAAAAEAAQABAAEAAAACAAAABQABAAEAonZC1HhUxgToZ6R5HLzSTvD1AjV0DMANhlqWYw ==
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT ACRSYS PtidDevc
ASF! ACRSYS ACRPRDCT
FPDT ACRSYS ACRPRDCT
SSDT ACRSYS PtidDevc
SSDT ACRSYS PtidDevc
UEFI ACRSYS ACRPRDCT
UEFI ACRSYS ACRPRDCT
POAT ACRSYS ACRPRDCT
DMAR INTEL SNB
UEFI ACRSYS ACRPRDCT
According to your report, you have licensed OEM System Builder installed, not an OEM SLP license that normally comes preinstalled on laptops as your Acer.
Try entering the following key:
YKHFT-KW986-GK4PY-FDWYH-7TP9F
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