"Can not install Acrobat DC" what to do?
I want to update my Acrobat Pro for Acrobat DC, but - after you uninstall the previous version of Acrobat - I get this "cannot install Acrobat DC.
What I am doing wrong? On my Macbook without problems, but on my iMac, it doesn't.
Help.
Greatings,
Bianca
Full color Hi,
Regrets for the inconvenience.
Based on my understanding that you found mistake of previous uninstall by clicking "Update" to CC Office, despite the UN-installing Acrobat version through the United Nations to the installer, it can be solved as below
Your earlier version of Acrobat has been installed as part of the suite? If so, please use an installer following the previous version to uninstall Acrobat (if you have already run Acrobat uninstaller of earlier version, you can always use), and then restart the computer to clear the State of the system. (Note: If you have installed a previous version again, please use following UN-install directly and then reboot the machine)
Ideally, it should solve the problem after restarting the system.
If your previous version was not part of the suite or just in case you still see uninstall previous installed version error, you may need to use the CC to https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html cleaning tool and restart the system to solve the problem.
Thank you
Sumita
Tags: Acrobat
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