Can not install the items 11 and can not uninstall either get error # 1
need to solve this problem, because I can not install or uninstall any what program of items I can not even install new version 14 trial he tells me to uninstall the 11 but it will not uninstall when I try even to open items it give me the error code # 1, when I use the installation exe to uninstall I get error 1316 (the specified account already exists) I tried to delete with perfect uninstall but when I do and restart my PC, the computer gives me a strange maybe binary language, having to use windows recovery to return to norm and of course the elements returned in the same conditions, please if anyone has an idea as to what I can do to help please! like many , JC
Hello
You can access the link as shown below to download the CC cleaning tool and try to uninstall Photoshop elements 11 and can also follow the other steps in troubleshooting mentioned in the article.
Error "Unable to install" received when installing Adobe Creative Cloud desktop application
You can also contact the Adobe Support for help on this issue.
https://helpx.Adobe.com/contact.html
Thank you.
Tags: Adobe
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