Can not order
I ordered a laptop about a week ago and when I checked the status of my order a few days later he showed as being cancelled. I called and talked to like 7 different people, spend an hour on the phone. One of them says that my credit card has triggered an alert to fraud, but we never received any notification of our Bank as well as the works of great credit card anywhere elsewhere. The Bank also lists the transaction by credit card as pending, which means that the Bank has accepted as valid initial load.
The last person I spoke to was supposed to be the person of credit card, and he said that an email would be sent when the order went through. However, the status of the order is always cancelled.
I sent an email to Dell about this from outside support system (because the system of support of the site won't let me send a support request Dell purchase ID that was sent to my initial order), but I heard nothing back.
The call center staff seems to have absolutely no interest to sell me a computer. It's completely baffling to me.
I can't find any way to contact someone who will actually do something to sell me a computer. At this point, I am giving up Dell and leave this post in the vain hope that someone on the American side of things will look at the mountain of similar complaints and realize they have a very serious problem.
I guess that's what happens when an offshore company its sales support system for entrepreneurs who have no interest in Dell stay in business.
Hi sommunications..,.
Thanks for posting.
Apologizes for the ordering experience you've had so far. Unfortunately, if the order does not pass the credit check, it will cancel. One of the easiest ways of verification is to inform your bank you are ready to put a heavy load on it. Sometimes even if a bank will acknowledge receipt of the load, they may refuse because she has exceeded the daily limit. In addition, the funds are not actually taken from your account when you place your order, but are reserved by Dell for when the computer is actually delivered, then it is removed.
At this point, the only alternative would be to alert your bank which will come a major purchase, a then place another order. Don't forget your credit card information are to date and correspond to your order.
If you need assistance, please contact me private.
Kind regards
Robert
Tags: Dell Products
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