I can not activate a new order paid with a different email address

After the trial period months using a gmail account, I paid a new order using an account of hotmail of mine, the order number of the answer of the adobe (for hotmail) can not be activated: my account is fixed with the old (and allegedly expired) gmail. Also when you try to change my ID in hotmail instead of gmail, it is said: "(impossible de changer,,,)." This is already a month and still the same.

How can we get the money. Then I can make a new order using the gmail email account.

Maybe European people who post here can help you with this question.

Tags: InDesign

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