can not unlock computer

There is an icon of padlock by my Start button and all of a sudden it is "locked" and I can't a turn off the computer.  The little light on the front of my bag cell phone is always on.  I have never created a password.

You have to hold in the power button and turn off the computer. Then see if you can get Safe Mode by repeatedly pressing the F8 key as the computer starts. If you can, look carefully for virus/malware.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad).

MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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