Can someone help me with my webcam on my HP laptop?

I just got my new laptop 2 days ago its a laptop HP 15 laptop computer running windows 8, I believe that I did not update to windows 8.1 again. When I use Skype or any other device app color appears the box with the picture; It'll be dark or yellowish or my face will be darker than normal with an orange background even if my walls are white. My lighting is very well that I know because when I use my iPhone or my other laptops, the image is exactly how it is supposed to be someone can help me to solve this problem, I would be very happy.

Hello

Please contact Microsoft Community.

I understand that you don't get good picture quality while using your built-in webcam HP.

For a better understanding of the issue, I would need more information on your side.

  1. Are you facing the same issue using an external webcam with your netbook?
  2. What is the model No. of the HP laptop that you use?

Picture quality and video performance is affected by the following factors:

  1. The amount of light on the subject
  2. The resolution webcam setting
  3. The bandwidth of the internet connection, particularly for cat

Please refer to this article for more information on webcam:

http://Windows.Microsoft.com/en-us/Windows-8/camera-app-FAQ

If the question is limited to the built-in webcam I suggest you to contact HP for assistance it might be a hardware problem.

If you have problems with Windows it please get back to us and we will be happy to help you further.

Tags: Windows

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