Can't buy credit program to the itunes account

Earlier today I was helping a friend buy an iTunes gift certificate and then buy a (mindcraft) game on the app store.  The card appears in the lower left corner of the screen of the ipad to account so that we know the money is on the account. When she went to buy the game, the screen of the ipad credit card information, but the money was already in the account, and we wanted to use the money already in the account and not buy it with a credit card

How we get this to work properly?

Thank you.

What exactly happens when she tried to buy something for example that she asked to check or review the payment details? And this is the first time she tried to download something from the store? As long its balance covers the total price of the game (including all applicable taxes) matter which card it passes should not charge (with the exception of a temporary right: on the payment card's authorization in the iTunes Store - Apple Support)

Tags: iPad

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