Can't get Fax & Scan to see my modem USB or put in place the new fax account

I have Windows 7 Home Premium pre-installed and now updated to update to SP1 on a 64-bit Acer Aspire M7810 with 8 GB of RAM.  I have a Zoom 3095 USB modem.  I'm used to be able to use this modem with Windows Fax application to send faxes, but do not need to do so for several months.  Now, however, the application is no longer works.

I can start WFS and kick off the new Fax Wizard, to tell him to use a fax modem, access the screen asking how I want to answer, then he continues to tell me that I need to install a modem.  Try to close the program just hangs.

I deleted the old account of fax, but now I am unable to set up a new. If I try, WFS crashes again shortly.  I updated the driver for the modem with the latest version of 64-bit and it is acknowledged and sensitive in the Panel.  I stopped and restarted for fax services.  I uninstalled and reinstalled the item fax and scanning of Windows.  I tried to change the security settings and I simply run WFS as administrator and just received the message that it is impossible to create a new fax account.

I am now at my wits end.  Any suggestions that I have not already mentioned?

Hello


1. have you removed from the fax account of "delete all the accounts listed" listed in Windows Fax and Scan?
2. What is the full error message received?

Method 1:
You must fix any problems with your Fax Modem. May need to remove and then reinstall will help you can refer this link as a reference:
Install or remove a modem
Method 2:
You can try to uninstall and reinstall Windows Fax and Scan to Turn Windows features on or off.
Turn on or off Windows features
http://Windows.Microsoft.com/en-us/Windows7/turn-Windows-features-on-or-off
To remove Windows Fax and scan,

1. click on Start, type appwiz.cpl and press on Enter.
2. Select Windows turn on or off features on the left pane.
3. Locate and expand printing and scanning .
4. uncheck the fax and scan Windows.
5. click on OK.

Restart the computer.

To add Windows Fax and scan,

1. Click Start, type appwiz.cpl and press ENTER.
2. Select Turn Windows features on or off in the left pane.
3. find and expand Printing Services and Document.
4. check the fax and scan Windows.
5. click on OK.

This add Windows Fax and scan.

Method 3:
I suggest scan SFC (System File Checker) on the system and check if the problem persists. Follow the steps mentioned in the article.
How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7
 

Tags: Windows

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