Can't get off my old antivirus my Windows support

I have Windows 7.  My ISP is Bell.  I'm used to being with Rogers.  I get all my emails, a few of them.  Whenever I call technical support from Bell, they give me another story on what is the problem, often they say that shippers should send to the wrong email address but I know that they are not.  There is no record of spam and nothing in the junk e-mail folder.  I know that Bell has problems on this issue, but can't understand why I can't get my emails.   I get a few of them but by no means all of them.

But the main problem is that I can't Rogers email protection out of my programs and features in my control panel and off the hard drive of my computer completely.  It is disabled and does not, but I can not remove.  Bell was told to ask Rogers to remove it.  Rogers told me I must have a virus or I would be able to remove it.  I tried the link to remove Rogers Online Protection, and it does not work. I had virus protection throughout, scans, telling me that I have no viruses, etc. Anyone know how to get protection against old viruses off your computer when uninstalling does nothing and the areas on the ISP support both old and new say that they cannot do?

Thanks if anyone can help.

Hello

Try this free Revo Uninstaller program to remove it.

http://www.revouninstaller.com/revo_uninstaller_free_download.html

"How-to" instructions for use are included here: read the information on the tabs at the top.

______________________________

Try this "Fix - It" Microsoft to uninstall programs the problem;

http://support.Microsoft.com/mats/program_install_and_uninstall/en

What it fixes...
  • Registry keys damaged on 64-bit operating systems
  • Corrupt registry keys that control the update data
  • Problems that prevent the installation of new programs
  • Problems that prevent existing programs are completely uninstalled or updated
  • Problems that are blocking you from uninstalling a program through the item add or remove programs (or programs and features) in Control Panel

See you soon.

Tags: Windows

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