Can't remove Sophos software

Similar Questions

• How can I remove outdated software?

  How can I remove outdated software and ect. that my computer no longer use? I am running windows XP

  How can I remove outdated software and ect. that my computer no longer use? I am running windows XP

  Uninstaller for most software does not remove completely all the files, leaving the remains. For this reason, I like to use Revo Uninstaller. When prompted choose the advanced option. From there on, follow the prompts.

  http://www.revouninstaller.com/download/revouninstaller.zip  < direct="" file="" download="" of="" the="" portable="">

• How can I remove your software spies foxtab to my computer

  I use windows 7. Your malware foxtab is constantly interupting my access to the Web page of firefox and spy on my web interactions. I want to delete foxtab. If this is not possible I will remove firefox from my computer

  FoxTab is not with Firefox and it's not made by Mozilla, it's an option Add on 3rd-party.
  
  https://addons.Mozilla.org/en-us/Firefox/addon/FoxTab/

  If you don't like this add-on, disable or remove tab Addons Manager {Ctrl + Shift + A}

• How can I remove the software saves life of Trend Micro internet from my computer?

  This software on my computer has expired, I'm trying to delete it, but nothing.

  Please let me know how to do. Thanks, Patrizia

  Try the procedure here:

  http://support.antivirus.co.UK/trendmicro/kbresolution.jsp?Hmid=53764

• entering the bar address goes to the search engine for starburn software. I have never installed this program, and I can't remove it... What is Mozilla?

  I don't want the search to the right of the page bar, but the main address bar.
  If I type kas for example and press ENTER, the search of the starburn software page appears.
  I looked for traces of this ANYWHERE in my PC, but cannot find it.
  This who can I remove it? Or is it a legitimate program that came with firefox?
  Thank you

  Install this addon https://addons.mozilla.org/en-US/firefox/addon/searchreset/

  This module is very simple: when installing, it backs up then resets your search and preferences of the home page to their default values, and then to uninstall. This affects the search bar, search bar URL, and the home page.

• NUANCE has a software called "SOFTWARE MANAGER". Please change windows XP Professional to list this software in the Remove Programs list. I can't remove it and it is full of ups popp. So boring.

  NUANCE has a software called "SOFTWARE MANAGER".   Please change windows XP Professional and VISTA to list this software in the Remove Programs list.  I can't remove it cause it used to list and it is full of ups popp.  So boring.

  Otherwise, keep up the good work microsoft.

  Concerning
  Gary

  Hi Gary,.

  We will try to uninstall this software by using Microsoft fix - it Manager.
  Refer to this link:
  Solve problems with programs that cannot be installed or uninstalled

  http://support.Microsoft.com/mats/program_install_and_uninstall

  Also perform a virus scan full assistance Security Microsoft scanner.

  See this link for download:

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  After completing the methods suggested above, answer us with the State of the question.

• I downloaded the Office Professional 60 day trial, this worked well. my trial is over and I would like to remove the software from my laptop but can not...

  I downloaded the Office Professional 60 day trial, this worked well. my trial is over now and I want to remove the software from my laptop, I tried to do it via Add/Remove programs in the control panel, but get the message "installation of the product has been damaged. Run Setup again from the original cd/dvd or other source of installation '. I looked for an hour on the Microsoft Web site to help but can't find... Please someone he can offer advice?... Thank you

  http://support.Microsoft.com/kb/928218

  "How to uninstall manually Office system 2007 if you cannot uninstall it by using the function" Add / Remove programs.

  Read and follow parts of the XP of the info on the link above to Ms.

  See you soon. Mick Murphy - Microsoft partner

• How can I remove restore points created daily by Software Distribution Service 3.0?

  Are not only all these points using the space on my hard drive to restore?

  A better program of disk cleanup is cCleaner. Delete System Restore points may be important if you have little free disk space. The ability to delete them is one of the tools options. You can selectively remove those created in less important moments.

  cCleaner also comes with a registry tool. Do not use this tool as any registry cleaner could lead to the creation of very difficult to resolve system errors.

  http://www.CCleaner.com/download

• can I remove the obsolete Lightroom software from my computer

  I installed the new 6 Lightroom for windows. Can I remove the obsolete Lightrooms from my computer? I currently have Lightroom 4,5 and 6.

  Yes, you can uninstall earlier versions if you prefer.

• How can I remove the banner from the trial after the purchase of complete software?

  I downloaded the Trial Version first ensure that all the features that I needed to create the video were there.  Now, I have purchased the full version and have a product code.  How can I remove the "created with...". Banner of the Evaluation Version"of my current project I have worked on, now that I have the product code is entered?  It is not automatically deleted.

  I found the answer, took some looking around, but here's an answer.  I tried it and it worked! Just be sure to save a backup of your project in case where.

  I wanted to do it is easy to find.  Here is the correct answer:

  

  Good responseby vipul vaibhav on October 24, 2012 11:21

  The "Delete rendered files" option is there under "Chronology" in the menu bar to remove the files of a project rendering.

  See the answer in the context

• Safari crashes on opening. Errors: Exception Type: EXC_BAD_ACCESS (SIGSEGV) of Exception Codes: KERN_INVALID_ADDRESS at 0 x 0000000000000023. I have already downloaded the last update: 9.1.3, flash removed, removed malicious software known with Malwarebyt

  Safari crashes on opening. The errors are:

  Exception type: EXC_BAD_ACCESS (SIGSEGV)

  Exception codes: KERN_INVALID_ADDRESS at 0 x 0000000000000023.

  I have already downloaded the last update: 9.1.3, flash removed, removed malicious software known with Malwarebytes. I would like to re - install the operating system, but I downloaded an upgrade initially and do not know what file name to look for to try to do more. I may or may not have a backup. If I do, are there instructions for this kind of restore somewhere?

  Thank you.

  Hello

  Can be an extension Safari or third party plugin that is causing Safari to unexpectedly stop then follow the instructions in this article to support > Safari: no support for third-party modules can cause Safari to suddenly quit, or have performance problems

• How can I remove a program called Browser support. I have not asked for it. I think it might come when I updated Adobe

  How can I remove a program called Browser Support?

  Sometimes a problem with Firefox can be a result of malware installed on your computer, you may not be aware of.

  You can try these free programs to search for malicious software that work with your existing anti-virus software:

  • Microsoft safety scanner
  • MalwareBytes' Anti-Malware
  • Anti-Rootkit utility - TDSSKiller
  • AdwCleaner (for more information, see this other AdwCleaner download page)
  • Hitman Pro
  • ESET Online Scanner

  Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP, if you do not already have one. Windows 8 already has integrated antivirus.

  More information can be found in the article troubleshooting Firefox problems caused by malware .

  This solve your problems? Please report to us!

• When I open firefox amazon appears in the search bar that I can't remove

  whenever I open firefox amazon appears in the search window and I can't remove it.
  Why this happened I don't know, but this means ICAN can't use firefiox as my search engine

  Note that your list of details of the system shows that you have a user.js file in the profile folder to initialize prefs each time you start Firefox.

  The user.js file is present than if you or another software has created this file and normally it wouldn't be here.
  You can check its contents with a text editor (right click: open with) If you do not create this file yourself.

  The user.js file is read whenever Firefox is started and initializes the preferences to the specified value in this file, so the preferences set via user.js can be changed temporarily for the current session.

  Delete a possible user.js file and files numbered prefs-# .js and rename (or delete) the file prefs.js to reset all the prefs by default, including the prefs set via user.js and pref which is no longer supported in the current version of Firefox.

  You can use this button to go to the Firefox profile folder currently in use:

  • Help > troubleshooting information > profile directory: see file (Linux: open the directory;) Mac: View in the Finder)

  See also:

  • http://KB.mozillazine.org/Preferences_not_saved

• A random spacer has appeared today I can't delete it, it takes 25% of my bookmarks toolbar, how can I remove it?

  Something resembling a spacer (but it does not turn white when I open customize it menus) appeared at the end of the right hand of my bookmarks toolbar today and more waste 25% of my bookmarks toolbar. It can be removed in the way spacers can normally be deleted. I have not added any plugins (or installed all of the software that may have added them without my achieve). It's really annoying me, please can someone tell me how to remove it?

  apparently the new version of the extension that is already available solves the problem: https://addons.mozilla.org/de/firefox/addon/zoom-page/versions/

• How can I remove Trovi after making what is obvious

  I acquired Trovi there about a week. He quickly infected Firefox, Chrome and Safari. I ran Adware Medic who has cost to move the files to the trash and empty the trash. Always present. I then got doctor Adware and MalwareBytes Anti-Malware, down them with no fix. I went to the website of Linc Davis and followed his advice, didn't find any extension in any of the browsers, found no obvious file into ~/Library/LaunchAgents and/Library/LaunchDaemons and/Library/LaunchAgents. I found a file installed as root and removed. The file has been

  ~/Library/Application\ Support/Firefox/Profiles/15den4ak.default-1450036030435/searchplugins/

  with content

  "< Searchplugin xmlns ="http://www.mozilla.org/2006/browser/search/">."
  Trovi < ShortName > < / ShortName >
  Trovi < description > < / Description >
  < InputEncoding > UTF-8 < / InputEncoding >
  <Image width="16" height="16">data:x-icon;base64,AAABAAEAEBAAAAAAIABoBAAAFgAAACgAAAAQAAAAIAAAAAEA IAAAAAAAQAQAAAAAAAAAAAAAAAAAAAAAAAD///8B////Af///wH///8B////Af///wH///8B////Af// /wH///8B////Af///wH///8B////Af///wH///8B////Af///wH///8B////Af///wH///8B////Af// /wH///8B////Af///wH///8B////Af///wH///8B////Af///wH///8B////AbuEtUWcTpWfjjWGu55U mI/Bj7wD////AapnpHuON4exqGOiieTO4Sf///8B////Af///wH///8B////AbN1rHmEKHvrgx94/5Eq gv+EGHj/rm6pa7V6r1eGHnz/jCeA/38adf+VQYzNv4q5Tf///wH///8BwIu6V4stgNNuAGP/fxRw/5wn g/+hMYP/njiA/69po/usZKD5mS58/6EuhP+aJ4P/dQNn/2wAYf+vbaefzaTIG61rpqdhAFT/gBh1/6Er h/+bLXn/ Aug/6FffP + pYpj/qWKX/6FffP + VSG3/miN3/6Axif98FnL/WgBM/6NXmrP / / / 8BsXSrYZ41 ifuaH3r/k0pr/5ZTb / + dwht/aTYT/3sQcf + dVYb/kk5p/5ZIb / + eIX / / kyqB + axxqZe9ibgp / / / Adai lSd1/yCmWFHf/5JNaf + lZYb/jDF9/3IAaf95C3H/jzZ9/55ae / + VT2z/lSF1/5sigPP / / / 8B / / / Af / / / wGxVJrVigBr/5w3fP + UTmr/nlh9/5I + f/93BnD/fA50/5RCfv + bVHn/lU9t/5Mgc/95AFT/u2qno / / / / wH / / / 8BwHeuW7NPn22rXI + tkEhk/5VIcv + 481gP/jjOB-TQnT WSHj/lUtz/4xAYP + uWpXLt2CjpcqM u33 / / / 8B / / / Af / / / wH / / / 8Bsn6VQX0kS / + NPWb/k0R0/5VHdv + URnX/jjxt/4MsVv + DL1X/4svZKf / / / wH / / / 8B / / / Af / / / wH / / / 8B. AbySo1OdWXnnuIece6Rhis2FK2H/gyde/72Lqausc4yvmVJ0/f7/ /Q3///8B////Af///wH///8B////Af///wHWuMYN07XDDf///wHPq8Ezhy5l/5NDdPX///8B////Acml tjHHo7QH////Af///wH///8B////Af///wH///8B////Af///wH///8B////AbF3mpnYvM5d////Af// /wH///8B////Af///wH///8B////Af///wH///8B////Af///wH///8B////Af///wH///8B////Af// /wH///8B////Af///wH///8B////Af///wH///8B////Af///wH///8B////Af///wH///8B////Af// /wH///8B////Af///wH///8B////Af///wH///8BAAD//wAA//8AAP//AAD//wAA//8AAP//AAD//wAA //8AAP//AAD//wAA//8AAP//AAD//wAA//8AAP//AAD// = w = < / Image >
  "< Url type =" application/x-suggestions + json"method ="GET"template ="http://suggestqueries.google.com/complete/search?output=firefox & amp; client = firef ox & amp; what = {searchTerms}"/ >"
  "< Url type =" text/html"method ="GET"template ="http://www.trovi.com/">."
  < Param name = "q" value = "{searchTerms}" / >
  < / Url >
  < SearchForm > http % 3 a % 2F %www.trovi.com 2F%2FResults.aspx%3Fn%3DDP2791%26searchsource%3D58%26UM%3D8%26gd%3DSY1000250/ < / sea rchForm >
  < / Searchplugin >

  Gold mine was still active. I remove drive x, Trovi was still active. Removing Firefox and Chrome in the hope that their infection was causing problems for Safari. Safari still has Trovi.

  Symptoms in Safari. Trying to extensions appear in the window of the browser generates an empty list. If something other than trovi homepage work temporarily, but after one or two reboots trovi reappear as homepage, if I put it so that the start-up and the new tab pages are empty after a little window to close and then reappear with trovi appearing in the home page and start and new tabs configured to display the home page. Disabling Javascript blocks ads, but makes other impossible things and nothing to avoid trovi made the homepage.

  I also had the request starting for the login keychain by

  • Identityservicesd
  • comm.apple.icloudHelper.xpc
  • AddressBookSourceSync
  • accountsd
  • MessagesAgent
  • and CommCenter

  FWIW, I have OS X El Captain 10.11.4

  EtreCheck reports

  EtreCheck version: 2.9.12 (265)

  Report generated 2016-05-13 22:29:08

  Download EtreCheck from https://etrecheck.com

  Time 01:33

  Performance: Excellent

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Verify the signatures of Apple: enabled

  Problem: Another problem

  Hardware Information: ⓘ

  MacBook Pro (retina, 15 inches, beginning 2013)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro10, 1

  1 2.4 GHz Intel Core i7 CPU: 4 strands

  8 GB RAM not extensible

  BANK 0/DIMM0

  OK 4 GB DDR3 1600 MHz

  BANK 1/DIMM0

  OK 4 GB DDR3 1600 MHz

  Bluetooth: Good - transfer/Airdrop2 taken in charge

  Wireless: en0: 802.11 a/b/g/n

  Battery: Health = Normal - Cycle count = 137

  Video information: ⓘ

  Graphics Intel HD 4000

  Color LCD 2880 x 1800

  NVIDIA GeForce GT 650M - VRAM: 1024 MB

  Software: ⓘ

  OS X El Capitan 10.11.4 (15E65) - since the start time: about an hour

  Disc information: ⓘ

  SD256E SSD APPLE disk0: (251 GB) (Solid State - TRIM: Yes)

  EFI (disk0s1) < not mounted >: 210 MB

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  Macintosh HD (disk 1) /: 249,77 GB (29,73 GB free)

  Storage of carrots: disk0s2 250.14 GB Online

  USB information: ⓘ

  Apple Inc. FaceTime HD camera (built-in)

  Apple Inc. Apple keyboard / Trackpad

  Apple Inc. BRCM20702 hub.

  Apple Inc. Bluetooth USB host controller.

  Lightning information: ⓘ

  Apple Inc. Thunderbolt_bus.

  Guardian: ⓘ

  Mac App Store and identified developers

  Kernel extensions: ⓘ

  / Library/Extensions

  com [no charge]. BlackBerry.driver.USBCDCNCM (1.0.6 - SDK 10.7 - 2016-04-05) [Support]

  [loading] com.rim.driver.BlackBerryUSBDriverInt (2.2.7 - SDK 10.7 - 2016-04-05) [Support]

  [loading] com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8 - 2016-04-05) [Support]

  Startup items: ⓘ

  daemonic-dbus: path: / Library/StartupItems/daemonic-dbus

  Startup items are obsolete in OS X Yosemite

  Launch system officers: ⓘ

  [loaded] 8 tasks Apple

  [loading] 154 tasks Apple

  [operation] 76 tasks Apple

  Launch system demons: ⓘ

  [loaded] 44 tasks Apple

  [loading] 158 tasks Apple

  [operation] 88 tasks Apple

  Launch officers: ⓘ

  [operation] com.mozy.status.plist (2016-03-13) [Support]

  [loading] com.oracle.java.Java - Updater.plist (2014-01-01) [Support]

  [operation] com.rim.BBLaunchAgent.plist (2013-11-08) [Support]

  [operation] com.rim.PeerManager.plist (2013-11-08) [Support]

  [market] com.rim.blackberrylink.BlackBerry - link-Helper - Agent.plist (2013-11-08) [Support]

  [loading] org.macosforge.xquartz.startx.plist (2015-10-16) [Support]

  Launch demons: ⓘ

  [failure] com.adobe.fpsaud.plist (2016-04-15) [Support]

  com.Apple.nysgar.plist [no charge] (2016-05-08) -Executable not found!

  [loading] com.barebones.authd.plist (2012-11-22) [Support]

  [loading] com.barebones.textwrangler.plist (2010-01-30) [Support]

  [loading] com.github.GitHub.GHInstallCLI.plist (2013-04-06) [Support]

  [loading] com.malwarebytes.MBAMHelperTool.plist (2016-05-09) [Support]

  [loading] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

  [operation] com.mozy.backup.plist (2016-03-13) [Support]

  [loading] com.oracle.java.Helper - Tool.plist (2014-01-01) [Support]

  [operation] com.rim.BBDaemon.plist (2013-11-08) [Support]

  com.rim.nkehelper.plist [no charge] (2013-11-08) [Support]

  [operation] com.rim.tunmgr.plist (2013-11-08) [Support]

  [loading] org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]

  User launch officers: ⓘ

  [failure] com.adobe.ARM. [...]. plist (2009-10-22) [Support]

  [loading] com.google.keystone.agent.plist (2016-05-11) [Support]

  Items in user login: ⓘ

  iSyncr Application (/ Applications/iSyncr.app)

  Skype application (/ Applications/Skype.app)

  Other applications: ⓘ

  com [running]. JRTStudio.iSyncrWiFi.58272

  [ongoing] com.Apple.nysgar

  [ongoing] com.etresoft.EtreCheck.268512

  com.excitedpixel.breaktimelauncher [loading]

  [ongoing] com.Skype.Skype.224352

  [loading] org.finkproject.dbus - session

  [loading] 410 tasks Apple

  [operation] 191 tasks Apple

  Plug-ins Internet: ⓘ

  Default browser: 601 - SDK 10.11 (2016-03-22)

  Flip4Mac WMV Plugin: 3.1.0.24 - SDK 10.8 (2013-04-06) [Support]

  OfficeLiveBrowserPlugin: 12.3.6 (2013-03-20) [Support]

  Silverlight: 5.1.10411.0 - SDK 10.6 (2013-04-06) [Support]

  FlashPlayer - 10.6: 21.0.0.226 - SDK 10.6 (2016-05-03) [Support]

  QuickTime Plugin: 7.7.3 (2016-03-22)

  Flash Player: 21.0.0.226 - SDK 10.6 (2016-05-03) obsolete! Update

  Veoh Plugin: 3.0 (2008-04-15) [Support]

  SharePointBrowserPlugin: 14.5.5 - SDK 10.6 (2015-09-12) [Support]

  AdobePDFViewer: 9.5.4 (2013-02-22) [Support]

  iPhotoPhotocast: 7.0 (2008-07-14)

  JavaAppletPlugin: Java 8 updated 73 02 (2016-02-14) check the version of build

  3rd party preference panes: ⓘ

  Flash Player (2016-04-15) [Support]

  Flip4Mac WMV (2013-01-09) [Support]

  Java (2016-02-14) [Support]

  MozyHome (2016-05-12) [Support]

  Perian (2011-07-23) [Support]

  Spelling (2015-12-06) [Support]

  TeXDistPrefPane (2015-12-06) [Support]

  TotalAccess (2005-02-25) [Support]

  Tuxera NTFS (2012-08-30) [Support]

  Time Machine: ⓘ

  Skip system files: No.

  Automatic backup: YES

  Volumes to back up:

  Macintosh HD: Disc size: 249,77 GB disc used: 220,04 GB

  Destinations:

  Toshiba Mac + [Local]

  Total size: 999,86 GB

  Total number of backups: 3

  An older backup: 20/03/13, 23:47

  Last backup: 12/05/16, 21:44

  Size of backup drive: Excellent

  Backup size 999,86 GB > (disk size 249,77 GB X 3)

  Top of page process CPU: ⓘ

  6% WindowServer

  5% kernel_task

  3% hidd

  2% fontd

  0% com.apple.WebKit.WebContent (4)

  Top of page process of memory: ⓘ

  Kernel_task 816 MB

  Com.apple.WebKit.WebContent (4) 492 MB

  377 MB mds_stores

  Finder 319 MB

  WindowServer 303 MB

  Virtual memory information: ⓘ

  589 MB free RAM

  7.42 GB used RAM (3.15 GB being cached)

  Used Swap 0 B

  Diagnostic information: ⓘ

  May 13, 2016, 20:40:13 self-test - spent

  May 13, 2016, 20:21:50 /Library/Logs/DiagnosticReports/MozyHomeBackup_2016-05-13-202150_[redacted].cpu _resource.diag [details]

  /Library/PreferencePanes/MozyHome.prefPane/contents/resources/MozyHomeBackup

  May 13, 2016, 19:56:46 /Library/Logs/DiagnosticReports/MozyHomeBackup_2016-05-13-195646_[redacted].cpu _resource.diag [details]

  May 12, 2016, 23:35:57 /Library/Logs/DiagnosticReports/MozyHomeBackup_2016-05-12-233557_[redacted].cpu _resource.diag [details]

  May 12, 2016, 22:03:31 /Library/Logs/DiagnosticReports/MozyHomeBackup_2016-05-12-220331_[redacted].cra sh

  May 12, 2016, 20:40:18 /Library/Logs/DiagnosticReports/backupd_2016-05-12-204018_[redacted].cpu_resour ce.diag [details]

  / System/Library/CoreServices/backupd. Bundle/happy/Resources/backupd

  10 may 2016, 23:36:03 ~/Library/Logs/DiagnosticReports/Finder_2016-05-10-233603_[redacted].crash

  QLEnableXRayFolders - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

  10 may 2016, 22:28:35 /Library/Logs/DiagnosticReports/BitMedic_2016-05-10-222835_[redacted].hang

  /Applications/BitMedic.app/Contents/MacOS/BitMedic

  You may have installed ad-injecting malicious software ("adware").

  Do not use any type of product, "anti-virus" or "anti-malware" on a Mac. You have already seen that it does not work.

  Save all data first.

  If you are not already running the latest version of Mac OS X, update or upgrade in the App Store you risk adware remove automatically. If you are already using the latest version, please log off or restart the computer. Still, some types of malware will be deleted, not all. There is no such thing as the automatic removal of all possible malware, either by OS X third party software. That's why you can't rely on software to protect you.

  If the malware is deleted in your case, you will still need to make changes to the way you use your computer to protect you from new attacks. Ask if you need advice.

  If the malware is not removed automatically, see below.

  This simple procedure to detect any type of adware that I know. Disabling is a procedure distinct and better still.

  Some legitimate software is funded by advertising and may display advertisements in its own windows or in a web browser while it is running. It's not malware and it may not appear. In addition, some Web sites display advertising intrusive popup that can be confused with adware.

  If none of your web browsers work well enough to carry out these instructions, restart the computer in safe mode. The malware will be disabled temporarily.

  Step 1

  Please triple - click on the line below on this page to select it, and then copy the text to the Clipboard by pressing Control-C key combination:

  ~/Library/LaunchAgents

  In the Finder, select

  Go ▹ go to the folder...

  from the menu bar and paste it into the box that opens by pressing command + v press return. Open a folder named "LaunchAgents", or you will get a notice stating that the file cannot be found. If the file is not found, proceed to the next step.

  If the folder opens, press the combination of keys command-2 to select the display of the list, if it is not already selected. Please don't skip this step.

  There should be a column in the update Finder window. Click this title two times to sort the content by date with the most recent at the top. If necessary, enlarge the window so that all the content show.

  Follow the instructions in this support article under the heading "take a screenshot of a window." An image file with a name starting in 'Screenshot' should be saved to the desktop. Open the capture screen and make sure it is readable. If this isn't the case, capture a small part of the screen indicating that what needs to be shown.

  Start a reply to this message. Drag the image file in the editing window downloading. Alternatively, you can include text in the response.

  Leave the case open for now.

  Step 2

  Do as in step 1 with this line:

  /Library/LaunchAgents

  The record which can open up will have the same name but is not the same as in step 1. In this step, the folder does not exist.

  Step 3

  Repeat with this line:

  /Library/LaunchDaemons

  This time the file will be called "LaunchDaemons."

  Step 4

  Open Safari preferences window and select the tab 'Extensions'. If the extensions are listed, post a screenshot. If there are no extensions, or if you cannot launch Safari, skip this step.

  Step 5

  If you use Firefox or Chrome browser, open the list of extensions and do as in step 4.