Cancel renewval Adobe Stock and discounts
I buy months to subscribe in Adobe Stock. I order only a month, but now I have pay secon time automatically. I don't need two months, and I don't have any images neend. I want money back for the second month. My account [email protected]
I speak with your assistant in the cat. He said: "I need to pass the case to the competent team to check and help you with this. They will notify you by e-mail within 2-3 business days. "His was 10.12.2015. It is now 17.12.2015. That's the problem?
Complete this cat your Assistant:
File number: 0217292830 Evgeny Kudryavtsev
Here's what we know about your problem so far. It relates to:
Changes in inventories
Membership, account, change in payment
Cancel your membership changes
Hi, we are helping other customers in line in front of you. We will be with you as soon as possible.
In the meantime, you can try our community forums where experts are online 24/7.
Now you can chat with Kabir.
Please do not close the discussion window or browser tab because it will end our chat session.
14:15:01
Kabir:
Hello! Welcome to the Adobe Customer Service.
14:15:10
Kabir:
Hi Evgeny.
14:15:36
Evgeny Kudryavtsev:
Buy hi Kabir.I month to subscribe in Adobe Stock. I order only a month, but now I have pay secon time automatically. I don't need two months, and I don't have any images neend. I want money back for the second month. My account [email protected]
14:15:50
Kabir:
I have received your request. I would like 2-3 minutes I check with the subscription and account to help you in the application.
14:15:50
Kabir:
Please stay on the line and do not close the chat window or browser to ensure our chat session connectivity.
You will receive your chat transcript at [email protected] at the end of your cat.
14:17:54
Kabir:
I checked and see that you have the Adobe Stock - 10 images per month (the month) from October 28, 2015 and it has renewed for 2 months on November 28, 2015. And I also see that the subscription has already cancelled your end. And it is not possible to order any refund for you since it is a month to month plan. However, you will be able to use till: Dec 28, 2015.
14:19:57
Evgeny Kudryavtsev:
When I buy this plan - I do DISALLOW renew box! Why should I pay? His mistake of your service. I decreed not renew for the second month.
14:20:53
Kabir:
Evgeny, I would like to inform you that Adobe all the subscription renewed automatically, if you do not cancel the subscription before it renews for one another month you is automatically moved to the second month.
14:21:31
Kabir:
And we can refund for subscription only within 14 days of the original order.
14:22:48
Evgeny Kudryavtsev:
Now less than 14 days after the last payment
14:23:17
Kabir:
Evgeny, as I informed we can refund for subscription only within 14 days of the original order no renewal.
14:23:28
Evgeny Kudryavtsev:
And I see nothing about renew automatically, but I saw renew checkbox and ban.
14:24:44
Kabir:
Adobe Stock - 10 images per month (the month) is a membership that automatically renews itself every month.
14:25:13
Evgeny Kudryavtsev:
It turns out that are misleading and not fraud.
14:27:21
Evgeny Kudryavtsev:
If you do not save my money - I'll go to the police with allegations of fraud.
14:27:37
Kabir:
Evgeny, if you feel like that. I can go forward and escalate the case to check an exception in this case.
14:28
Kabir:
I need to send the case to the competent team to check and help you with this. They will inform you by e-mail within 2-3 business days.
14:28:51
Evgeny Kudryavtsev:
Thank you. I'll wait.
14:29:25
Kabir:
Is there anything else I can help you?
14:29:53
Evgeny Kudryavtsev:
N °
14:29:59
Kabir:
Please contact Adobe. We are available 7 days a week, 24 hours a day. Good bye!
You have finished this chat session. Please contact Adobe.
Hello
I apologise for the inconvenience.
I will be climbing the case and you will get a confirmation for the same thing.
Kind regards
Sheena
Tags: Adobe Stock
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