Adobe Stock and Reports

Unused stock adobe carried over to the next month?

Thank you

Joe

Hello

Your subscription formula that includes 10 images per month, unused downloads carry to the next month so that your subscription is active.

Please see:frequently asked questions, Adobe Stock

Hope this helps!

Tags: Adobe Stock

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    File number: 0217292830 Evgeny Kudryavtsev

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    Changes in inventories

    Membership, account, change in payment

    Cancel your membership changes


    Hi, we are helping other customers in line in front of you. We will be with you as soon as possible.

    In the meantime, you can try our community forums where experts are online 24/7.


    Now you can chat with Kabir.
    Please do not close the discussion window or browser tab because it will end our chat session.

    14:15:01

    Kabir:


    Hello! Welcome to the Adobe Customer Service.

    14:15:10

    Kabir:


    Hi Evgeny.

    14:15:36

    Evgeny Kudryavtsev:


    Buy hi Kabir.I month to subscribe in Adobe Stock. I order only a month, but now I have pay secon time automatically. I don't need two months, and I don't have any images neend. I want money back for the second month. My account [email protected]

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    Kabir:


    I have received your request. I would like 2-3 minutes I check with the subscription and account to help you in the application.

    14:15:50

    Kabir:


    Please stay on the line and do not close the chat window or browser to ensure our chat session connectivity.


    You will receive your chat transcript at [email protected] at the end of your cat.

    14:17:54

    Kabir:


    I checked and see that you have the Adobe Stock - 10 images per month (the month) from October 28, 2015 and it has renewed for 2 months on November 28, 2015. And I also see that the subscription has already cancelled your end. And it is not possible to order any refund for you since it is a month to month plan. However, you will be able to use till: Dec 28, 2015.

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    Evgeny, I would like to inform you that Adobe all the subscription renewed automatically, if you do not cancel the subscription before it renews for one another month you is automatically moved to the second month.

    14:21:31

    Kabir:


    And we can refund for subscription only within 14 days of the original order.

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    Evgeny Kudryavtsev:


    Now less than 14 days after the last payment

    14:23:17

    Kabir:


    Evgeny, as I informed we can refund for subscription only within 14 days of the original order no renewal.

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    Evgeny Kudryavtsev:


    And I see nothing about renew automatically, but I saw renew checkbox and ban.

    14:24:44

    Kabir:


    Adobe Stock - 10 images per month (the month) is a membership that automatically renews itself every month.

    14:25:13

    Evgeny Kudryavtsev:


    It turns out that are misleading and not fraud.

    14:27:21

    Evgeny Kudryavtsev:


    If you do not save my money - I'll go to the police with allegations of fraud.

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    I need to send the case to the competent team to check and help you with this. They will inform you by e-mail within 2-3 business days.

    14:28:51

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    Thank you. I'll wait.

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    Kabir:


    Is there anything else I can help you?

    14:29:53

    Evgeny Kudryavtsev:


    N °

    14:29:59

    Kabir:


    Please contact Adobe.  We are available 7 days a week, 24 hours a day. Good bye!


    You have finished this chat session. Please contact Adobe.

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