How to cancel the Adobe stock?

How to cancel the Adobe stock?

Thanks for the support.

Hello

Follow please cancel your membership of Stock

Hope that helps!

Kind regards

Sheena

Tags: Adobe Stock

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    You have purchased a subscription to the month that can be undone at any time via your account page or by contacting customer service - please check Adobe - General conditions of subscription

    As advised previously, please contact support if more assistance is required - contact customer service

    Kind regards

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    For instructions, see the "Change your membership plan" section of this document - manage your membership Adobe Stock and payments

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    I buy months to subscribe in Adobe Stock. I order only a month, but now I have pay secon time automatically. I don't need two months, and I don't have any images neend. I want money back for the second month. My account [email protected]

    I speak with your assistant in the cat. He said: "I need to pass the case to the competent team to check and help you with this. They will notify you by e-mail within 2-3 business days. "His was 10.12.2015. It is now 17.12.2015. That's the problem?

    Complete this cat your Assistant:

    File number: 0217292830 Evgeny Kudryavtsev

    Here's what we know about your problem so far. It relates to:


    Changes in inventories

    Membership, account, change in payment

    Cancel your membership changes


    Hi, we are helping other customers in line in front of you. We will be with you as soon as possible.

    In the meantime, you can try our community forums where experts are online 24/7.


    Now you can chat with Kabir.
    Please do not close the discussion window or browser tab because it will end our chat session.

    14:15:01

    Kabir:


    Hello! Welcome to the Adobe Customer Service.

    14:15:10

    Kabir:


    Hi Evgeny.

    14:15:36

    Evgeny Kudryavtsev:


    Buy hi Kabir.I month to subscribe in Adobe Stock. I order only a month, but now I have pay secon time automatically. I don't need two months, and I don't have any images neend. I want money back for the second month. My account [email protected]

    14:15:50

    Kabir:


    I have received your request. I would like 2-3 minutes I check with the subscription and account to help you in the application.

    14:15:50

    Kabir:


    Please stay on the line and do not close the chat window or browser to ensure our chat session connectivity.


    You will receive your chat transcript at [email protected] at the end of your cat.

    14:17:54

    Kabir:


    I checked and see that you have the Adobe Stock - 10 images per month (the month) from October 28, 2015 and it has renewed for 2 months on November 28, 2015. And I also see that the subscription has already cancelled your end. And it is not possible to order any refund for you since it is a month to month plan. However, you will be able to use till: Dec 28, 2015.

    14:19:57

    Evgeny Kudryavtsev:


    When I buy this plan - I do DISALLOW renew box! Why should I pay? His mistake of your service. I decreed not renew for the second month.

    14:20:53

    Kabir:


    Evgeny, I would like to inform you that Adobe all the subscription renewed automatically, if you do not cancel the subscription before it renews for one another month you is automatically moved to the second month.

    14:21:31

    Kabir:


    And we can refund for subscription only within 14 days of the original order.

    14:22:48

    Evgeny Kudryavtsev:


    Now less than 14 days after the last payment

    14:23:17

    Kabir:


    Evgeny, as I informed we can refund for subscription only within 14 days of the original order no renewal.

    14:23:28

    Evgeny Kudryavtsev:


    And I see nothing about renew automatically, but I saw renew checkbox and ban.

    14:24:44

    Kabir:


    Adobe Stock - 10 images per month (the month) is a membership that automatically renews itself every month.

    14:25:13

    Evgeny Kudryavtsev:


    It turns out that are misleading and not fraud.

    14:27:21

    Evgeny Kudryavtsev:


    If you do not save my money - I'll go to the police with allegations of fraud.

    14:27:37

    Kabir:


    Evgeny, if you feel like that. I can go forward and escalate the case to check an exception in this case.

    14:28

    Kabir:


    I need to send the case to the competent team to check and help you with this. They will inform you by e-mail within 2-3 business days.

    14:28:51

    Evgeny Kudryavtsev:


    Thank you. I'll wait.

    14:29:25

    Kabir:


    Is there anything else I can help you?

    14:29:53

    Evgeny Kudryavtsev:


    N °

    14:29:59

    Kabir:


    Please contact Adobe.  We are available 7 days a week, 24 hours a day. Good bye!


    You have finished this chat session. Please contact Adobe.

    Hello

    I apologise for the inconvenience.

    I will be climbing the case and you will get a confirmation for the same thing.

    Kind regards

    Sheena

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    Has never been the expression "Attention to men bearing gifts" truer than the nightmare I went trying to catch Adobe their trial for Adobe stock.

    Everytime I open photoshop an invitation to try stock Adobe bobs up - eventually it wore me down. He made it clear that I could try now - I would be charged for a month (£19.99) and then I could cancel whenever I wanted to. Despite the following venom - let say that I have benefited from 9 images "free." I said 'free', you will discover when you read about free images cost me money. As it happened that I found myself with only 9 images, that I wanted that the Adobe stock interface is not clear and it is very easy to find something that you didn't want - license that I shot first. Anyway - as a result of the poor interface and the very banal all of the images, I decided to cancel.

    I went to my account are expected to be able to do this but it appeared all I could do was to cancel my subscription to all - CC is my job and I didn't want to risk it - also I had paid just for a new month, four days before. So I started a live chat - which lasted about 45 minutes with no results. It was obvious that the agent knew nothing of the offer and the only thing he has proposed to do was to cancel my subscription. Then began the conversation more confused as possible when he said that he 'bill' me this and 'credit', which - with the numbers that had absolutely no sense. Despite my pleadings, there is no way that he could not simply cancel my stock of Adobe and go back to my regular account. Ultimately I realized that for the 'free' offer, they charge you for everything new subscription even if you already have one, so in this case I was charged £38.11 on 21 November and then £58.10 November 23 and then another £38.11 on 24 November. So the offer 'free', if I had not canceled it would have cost £134,32 during the first month.

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    Hi MartinRTR

    I'm sorry that you had a frustrating experience with the supply of Stock.

    Whenever a regime change is made, this creates a load for the new regime and a refund for the unused on the previous plan.

    In your case you did pay £38.11 to your CC plan Nov 20.

    On November 23, the plan was changed to CC + Stock - fees of £58.10 and repayment of £34.30 of the original plan of CC

    On November 24, the plan has been changed back to CC - costs £38.11 and refund of £56,16 of CC + Stock plan

    Normally, for the first month of Stock is refunded within 48 hours, but as a regime change has been done in this period there was no refund for Stock.

    I have will process a refund for £5.75 and have added some credence to your plan of CC - next billing date is Jan 24.

    Kind regards

    Bev

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