Cancelled my subscription to the CC.  Cannot use Photoshop cs6 now.  I bought CS6 and have the code cd key.

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• Using Photoshop CS6 and Illustrator on Mac OS 10.10.5 CS6

  I used Photoshop CS6 and Illustrator CS6 on my old Mac with OS 10.7.5. I got a new Mac with OS 10.10.5 and migrated everything on. However the Photoshop and Illustrator has stopped working. Adobe's Web site gave no clue on what I need to do, not even an offer of upgrade at a price. It seems that I have to buy and download them could before they say anything.

  Hi Xiaolis1744952,

  Migration of Adobe programs generally does not work because of hidden registration files. However, you can install your CS6 Photoshop and Illustrator by downloading programs directly and installation using your order number. Follow these steps:

  1. Uninstall the migrated programs: Uninstall Creative Suite | CS5, CS5.5, CS6
  2. Clean the remains of problem using the cleaning tool: use of the Adobe Creative Cloud cleaning tool to solve installation problems
  3. Download a new copy of your programs CS6: applications download Creative Suite 6 and follow the instructions to install.
  4. You may want to consider this discussion of new instructions on the download and installation: How to download, install and activate Adobe applications.

  If you encounter problems or have any questions, feel free to post a reply to this discussion.

  Best,

  Del

• Sometimes my keyboard stops responding when you use Photoshop CS6, & I have to restart

  Since I've upgraded to Photoshop CS6, I found that every one time from time to time the keyboard not responding.  I can't tell if something specific that I'm doing it triggers, but I will be editing an image and press a shortcut key and find that it doesn't work. This does not happen when I first open an image, but usually after that I worked for a while. As far as I can tell (it's pretty random) it seems to happen when I use a tool to apply an effect to an image, like this last time, it happened when I used the Spot Healing Brush several times on a photograph. (Of course it could be correlation without causation, since I'm a big fan of the Spot Healing Brush and tend to use a little whenever I'm editing photos). Note that the modifier keys still work, but all the letters and the keys do not respond.

  Sometimes - and lately it seems that it always happens, there is a sound associated with the shut-off valve.  It is possible that the times I heard the noise, I had my speakers.  It's a short clicking noise - and I don't think that's it integrated alert sounds on my Mac, because I just listened to each other and I remember that noise is different - but the sound is certainly coming from my speakers and is not a mechanical noise from the machine.  I don't know what could be causing this. I saw someone complaining about this a couple of years, who thought it might have to do with a Wacom tablet. I own one, but do not always use it, and what happens even when I'm not using it.  The only way I found to get my keyboard answer again is close Photoshop and restart.

  I'm on a Macbook Pro 2.66 GHz Intel Core i7 with 8 GB of Ram. I'm on OS X 10.7.4 (not quite ready for Mountain Lion).

  Okay - looks like I solved my problem after a few hours looking for related problems on the web.  It is not a problem with Photoshop but with Mac OS X.  The mouse and trackpad 'Universal access' default preferences are set to "Press the Option five times to enable or disable MouseKeys." So, when I use a tool that I'm editing with the option key, key and I repeatedly use it five times in a row, I hear the rattling which means "Mouse keys" lights (and disable the regular keys). Turn this option off, and the problem is solved!

• Y at - it an email address to contact for help me to cancel my subscription? I tried to use the option chat 4 times and my internet keeps dropping out and canceling the cat until I can get the cancelled subscription

  Y at - it an email address to contact for help me to cancel my subscription? I tried to use the option chat 4 times and my internet keeps dropping out and canceling the cat until I can get the cancelled subscription

  You may please check out the link below for instructions on cancellation.

  Cancel your membership creative cloud

  For more information you can contact the Support from Adobe by clicking on the link below.

  Contact the customer service

  Please make sure that you are connected to the right Adobe ID.

  Hope this will help you.

  Kind regards

  Hervé Khare

• Can someone pleas cancel my subscription to the CC?

  I can not actuallly found a way how to cancel my subscription to the CC... Please help me or just cancel my subscription to the CC. Thank you!

  Dano, cancel the membership please contact our customer service via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp

  If you cannot use the chat nicely option, try the steps mentioned below.

  • Try a different browser.
  • Clear cookies and cache

  If you are still not able to discuss, good response with the below mentioned information.

  • OS version:
  • Browser version:

  You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information: cancel your subscription or membership. Cloud Creative

  Atul_Saini

• I cancelled my subscription to the CC more than 6 months ago and today I discovered that I had to be charged for another six months and must pay a cancellation fees of $57?

  I cancelled my subscription to the CC more than 6 months ago only used the product and today that I found out, I had to be charged for another six months and must pay a cancellation fees of $57?

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Hi, I cancelled my subscription to the creative cloud adobe but have not received an invoice to pay the costs.

  Hi, I cancelled my subscription to the cloud creative adobe by cancelling on the Web page. But I (for my error) do this after canceling the automated billing of Paypal (after I saw that I had not already canceled and panic cancel).

  Does anyone have an idea of how I would go about setting up the payment system once more so I can erase the money I have to pay?

  Any help would be appreciated, soon.

  
  David

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I want to cancel my subscription of the year creative cloud! How can I do?

  I want to cancel my subscription of the year creative cloud! How can I do?

  Cancel your membership Adobe Creative Cloud

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• I wish to cancel my subscription. I'm not using it. Can you please hold? Rgds Ian Sewell

  I want to cancel my subscription that I do not use it. The system is not useful to achieve this. How can this be achieved?

  If you are unable to contact us by using the previous link, please try this one:

  I still need help

  Guinot

• How can I cancel my subscription to the music of Apple?

  How can I cancel my subscription to the music of Apple?

  View, change or cancel your subscription - Apple Support

• Hello, I am trying to cancel my subscription through the website of adobe, but I fight. I can't contact via online chat. How can I make you cancel your subscription?

  Hello, I am trying to cancel my subscription through the website of adobe, but I fight. I can't contact via online chat. How can I make you cancel your subscription?

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• How can I cancel my subscription to the CC?

  OK, im on a Windows PC and Im wondering how to cancel my subscription to the CC? I tried to do everyting but nothing works for me.

  Please answer me as I need help.

  Hi Max,.

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

• I cancelled my subscription to the CC and now I can't open my old applications CS6

  I cancelled my subscription to the CC and now I can't open my old CS6 applications that I have the disc. I uninstalled all the CC apps and reinstalled my old apps CS6 and I always get a pop up box that says «Validation of license online...» Please wait... "and then he said: I need to renew my CC license.

  Cloud of reading takes up https://forums.adobe.com/thread/1584746 for some ideas

• Hi, we are eager to cancel our subscription to the creative cloud please

  Hi, we are eager to cancel our subscription to the creative cloud please

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066

• I had the creative cloud now for 4 months, but it says I don't have a subscription when you try to use PS, but I connect to Adobe and I do?

  I had the creative cloud now for 4 months, but it says I don't have a subscription when you try to use PS, but I connect to Adobe and I do?

  I have download it again and he takes me to a page where it wants a serial number, I'm something wrong or missing something?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "