Cannot access some websites with any browser

Similar Questions

• I can't reach some websites with any browser. I get the message ERR_CONNECTION_REFUSED. If I boot in safe mode I don't have the issue. I tried the reset and repair of everything. Help, please

  I can't reach some websites with any browser. I get the message ERR_CONNECTION_REFUSED. If I boot in safe mode I don't have the issue. I tried the reset and repair of everything. Help, please

  Try to run this program in your usual account, then copy and paste the result in a response. The program was created by Etresoft, a regular contributor.  Use please copy and paste the screenshots can be difficult to read. On the screen with the Options, please open Options and tick the boxes in the bottom 2 before the race. Click on the button "Report share" in the toolbar, select "Copy to Clipboard" and then paste into a response. This will show what is running on your computer. No personal information is shown.

  Etrecheck - Information System

• I can't access the internet with any browser without proxyfire

  I can't access the internet with any browser, without proxyfire software & internet option checked to see if the proxy server is marked or not. I think I checked everything I know now I will be honerd if someone help me with this problem.

  Hello

  1. have you made changes on the computer before this problem?

  2. do you get any error code or error message?

  3. what version of Internet Explorer is installed on your computer?

  I would suggest trying the following methods and check if it helps.

  Method 1:

  Run the network troubleshooter, and check.

  Using the troubleshooter from network in Windows 7:

  http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7

  Method 2:

  Try the steps in the Microsoft article and check below if the problem persists.

  Why can't I connect to the Internet?

  http://Windows.Microsoft.com/en-us/Windows7/why-can-t-I-connect-to-the-Internet

  Method 3:

  Try the following steps to turn off the Proxy connection and check if it works.

  Follow the steps to disable the proxy:

  a. open internet explorer.

  b. click on tools and then click Internet Options.

  c. click on the Connections tab, then click LAN settings.

  d. turn off the server to use a Proxy.

  e. click on apply then Ok to save the changes.

  Hope the information is useful.

• Today, I am not able to get on some websites on any browser... ideas?

  Today, I can't on certain websites regardless of the browser that I try.  Other friends are able to get, so the sites are down.  I tried the system restore but that does not help, cleared cache and cookies... still no help.

  Hi Michele,

  Thanks for posting your query in the Microsoft Community.

  You cannot browse a Web site on the computer. It can be difficult when something that is important to you does not work as expected. It's pretty simple and we're here to help you solve the problem. We work as a team and get this sorted out.

  Please answer these questions-

  (1) what browser do you use? If it's Internet Explorer, which would be the version?

  (2) what exactly happens when you try to navigate the site (the exact error code)?

  (3) you are able to browse other sites other than those you have a problem with?

  (4) have you made changes on the computer before the show?

  I would like more information about the issue.

  Method-

  Note: assuming you are using Internet Explorer, I would have to refer article if; it applies to the issue you're facing-

  Can't access some Web sites in Internet Explorer

  http://support.Microsoft.com/kb/967897

  Note: The feature reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

  If you are unable to connect to the Internet at all, then I would have you see the article.

  Why can't I connect to the Internet?

  http://Windows.Microsoft.com/en-in/Windows7/why-can-t-I-connect-to-the-Internet

  Let us know if you need assistance regarding the issue. We will be happy to help you. We at Microsoft, strive for excellence and provide our customers with the best support.

  Thank you.

• I can't access some websites using Firefox. For my own site, I get "file not found". My Yahoo downloads in the form of text. No problems with browsers IE or Chrome

  I can't access some websites using Firefox. Pages say "File not found" or in the case of Yahoo and Facebook, they resemble the on-screen text files. No problems with my computer and it is not the case with my browsers IE and Chrome. Already deleted and reinstalled Firefox and it has not solved the problem

  You can also do a check of malware with some digitization programs of malicious software on the Windows computer.
  
  Please scan with all programs, because each program detects a different malicious program.
  
  All of these programs have free versions.

  Make sure that you update each program to get the latest version of their databases before scanning.

  • Malwarebytes' Anti-Malware:
    http://www.Malwarebytes.org/MBAM.php
  • AdwCleaner:
    http://www.bleepingcomputer.com/download/adwcleaner/
    http://www.Softpedia.com/get/antivirus/removal-tools/AdwCleaner.shtml
  • SuperAntispyware:
    http://www.SUPERAntiSpyware.com/
  • Microsoft security scanner:
    http://www.Microsoft.com/security/scanner/en-us/default.aspx
  • Windows Defender: Home Page:
    http://www.Microsoft.com/Windows/products/winfamily/Defender/default.mspx
  • Spybot Search & Destroy:
    http://www.safer-networking.org/en/index.html
  • Kasperky free Security Scan:
    http://www.Kaspersky.com/security-scan

  Alternatively, you can write a check for an infection rootkit TDSSKiller.

  • Utility anti-rootkit TDSSKiller:
    http://support.Kaspersky.com/5350?El=88446

  See also:

  • "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

• having problems connecting to some websites with spa3102

  Hello

  I have problems connecting to some websites with spa 3102.

  The error message I get is as follows.

  The connection was reset

  The connection to the server was reset while the page is loading.

  * The site may be temporarily unavailable or too busy. Try again in a few
  moments.

  * If you are unable to load any pages, check your computer's network
  connection.

  * If your computer or network is protected by a firewall or proxy, make sure that
  that Firefox is permitted to access the Web.

  When I connect to my ISP modem directrly, so I'm able to connect to these Web sites.

  Any ideas?

  I already had the latest firmware (software Version: 5.1.10 (GW))

  But I think the problem is now resolved. Sites that I couldn't visit were my suppliers Web hosting and my own domain. Previously, I had activated attacking and that my hoster somehow registeren my mac address.

  Here are the settings that I had to change the spa3102.

  MAC Clone settings
  The Service Enable MAC Clone: Yes cloned MAC address: xxxxxxxxxxxx

  thx for your help.

• Cannot access a file with a padlock in the icon.

  Cannot access a file with a padlock in the icon.

  I created a file using an application called TV Expert (download the file of my Cam handy Sony Hi-8 on PC). I can access the file by using the software, but cannot access the file using Windows Explorer. The location of the file is c:\Program Files\TVExpert\Movie.

  The file size is about 3.6 GB , when I check the size of the Explorer folder it sows 0 bytes .

  When I open the file using the TV Expert software I see a Pad lock symbol in the icon of the file

  I want to copy the file to another location so that I can edit the file.

  Try this: right click on the file > do you see in unlock general tab button? If so, click it.

  ...

  If it does not help...

  What happens when you try to copy this file to another location? Do you take information that it can be done by the administrator? If Yes, there should be a continue button, so click it.

  You can also try this: right click on the file > Properties > Security tab. Who is listed under group or user names ? Is your user name? If not, you can click on change... > Add... > enter your username > OK

• I can't access the internet with a browser, but I can't...

  Ping, tracert, and nsloookup also works. Acrobat Reader was even able to automatic update. I did a clean boot, but still no internet with a browser.

  I did several orders (as administrator) command line:

  netsh winsock reset catalog

  netsh int ipv4 reset reset.log

  netsh int ipv6 reset reset.log

  I emptied the dns; released and renewed

  I also used the System File Checker tool

  ~ and still I have no internet access with a browser.

  I deleted all the programs I have installed around the time that this problem, and I used many tools to help get internet access to a browser, but nothing has worked.

  Out of all the home devices that can access the internet, mine is the only one who cannot, both wireless and Ethernet.

  My system features:

  HP P6230F

  AMD Phenom II X 4 810 processor 2.60 GHz

  RAM: 8 GB

  Windows 7 Home Premium SP 1

  It sounds like a problem with DNS resolution for me, easy enough to fix if that's the problem...

  John

• I can't access some websites from my computer

  In recent weeks, I've been unable to access one of my favorite sites. I can also access some features of the iTunes app which worked fine before (in the iTunes Store). I can't access my antivirus tech support either. I called my IPS and there is nothing wrong with that. They were able to access the site, I couldn't, so the site is not offline. I tried the Fixit, but it did not help. My IPS technology had me run a check of the computer and it says that the site was very good but it does not communicate with my computer or my computer does not communicate with him.  Why is this happening all of a sudden? I tried everything and nothing works. I can access the site of the library computer and access all the features in the iTtunes store but I don't want to continue to use the computer in the library when I have a perfectly good home. Nothing has changed in my settings will be why my computer thus contacted some sites and not others? I'm seriously frustrated by that. Someone at - it any suggesttions that I have not tried? Any help would be greatly appreciated. Thank you.

  First, run a full scan of the computer using a malware removal tool. You can download and install Malwarebytes site and install it in the computer to run a full scan:

  http://www.Malwarebytes.org/

  After you have confirmed that there is no malware on the computer, you can try the steps outlined in this article as the preliminary steps to deal with the question:

  http://support.Microsoft.com/kb/967897

  If the steps in this article does not help, try the Fixit in this article (or you can follow the manual steps as well) and see if the problem is resolved:

  http://support.Microsoft.com/kb/972034

• Cannot access some sites behind the pix515e

  I started my CISCO PIX 515e in July 2004 with a minimum configuration. The only change I made was to introduce the syslog and 3COM tftp server. Two weeks after my Internet (browsers) users (inside) began to have problems of access to certain sites for example google.com, cnn.com etc when I bypass the firewall, they can access all the sites. When I place them behind the firewall again they cannot access the same places. It seems to me that the firewall is the cause. This could be the cause?

  Without seeing your config, it is hard to say, but a proposal, I'd say you're probably out of translation addresses. The PIX must create a translation for the traffic as it comes out, and she does that based on nat/global orders, you have in there. Let's say you have the following:

  Global 1 200.1.1.1 - 200.1.1.254 (outside)

  NAT (inside) 1 0.0.0.0 0.0.0.0

  Then, this indicates the PIX to translate any internal address to 200.1.1.x he died. If all of these 254 global addresses be used however the next person who tries to go out will be denied. If you look at your syslog server, you will see a message like "Unable to create translation."

  If you change it above to:

  Global 1 200.1.1.1 - 200.1.1.253 (outside)

  Global 1 200.1.1.254 (outside)

  NAT (inside) 1 0.0.0.0 0.0.0.0

  then the first 253 users that come out will have their packages would NAT, then all of the other packages will be PAT had to the 200.1.1.254 address, giving you an extra 65, 000 - odd outbound connections.

  If that's not enough (remember that only the user going to a few web sites can open connections to 20-30), then you can change the above to the following:

  Global 1 200.1.1.1 - 200.1.1.252 (outside)

  Global 1 200.1.1.253 (outside)

  Global 1 200.1.1.254 (outside)

  NAT (inside) 1 0.0.0.0 0.0.0.0

  giving you a 65, 000 - odd additional translations and so on.

  Other than that, we would need to see your Setup and your messages to syslog (in the debug level) when these users can't get out.

• CANNOT ACCESS THE LAN WITH THE EASY VPN CONFIGURATION

  Hello

  I configured easy vpn server in cisco 1905 SRI using ccp. The router is already configured with zone based firewall. With the help of vpn client I can reach only up to the internal interface of the router, but cannot access the LAN from my company. I need to change any configuration of ZBF since it is configured as "deny everything" from outside to inside? If so that all protocols should I match?   Also is there any exemption of NAT for VPN clients? Please help me! Thanks in advance.

  Please see my full configuration:

  Router #sh run
  Building configuration...

  Current configuration: 8150 bytes
  !
  ! Last modification of the configuration at 05:40:32 UTC Wednesday, July 4, 2012 by
  ! NVRAM config updated 06:04 UTC Tuesday, July 3, 2012 by
  ! NVRAM config updated 06:04 UTC Tuesday, July 3, 2012 by
  version 15.1
  horodateurs service debug datetime msec
  Log service timestamps datetime msec
  no password encryption service
  !
  router host name
  !
  boot-start-marker
  boot-end-marker
  !
  !
  Passwords security min-length 6
  no set record in buffered memory
  enable secret 5 xxxxxxxxxxx
  !
  AAA new-model
  !
  !
  AAA authentication login default local
  AAA authentication login ciscocp_vpn_xauth_ml_1 local
  AAA authorization exec default local
  AAA authorization ciscocp_vpn_group_ml_1 LAN
  !
  !
  !
  !
  !
  AAA - the id of the joint session
  !
  !
  No ipv6 cef
  IP source-route
  no ip free-arps
  IP cef
  !
  Xxxxxxxxx name server IP
  IP server name yyyyyyyyy
  !
  Authenticated MultiLink bundle-name Panel
  !

  parameter-map local urlfpolicy TSQ-URL-FILTER type
  offshore alert
  block-page message "Blocked according to policy"
  parameter-card type urlf-glob FACEBOOK
  model facebook.com
  model *. Facebook.com

  parameter-card type urlf-glob YOUTUBE
  mires of youtube.com
  model *. YouTube.com

  parameter-card type urlf-glob CRICKET
  model espncricinfo.com
  model *. espncricinfo.com

  parameter-card type urlf-glob CRICKET1
  webcric.com model
  model *. webcric.com

  parameter-card type urlf-glob YAHOO
  model *. Yahoo.com
  model yapo

  parameter-card type urlf-glob PERMITTEDSITES
  model *.

  parameter-card type urlf-glob HOTMAIL
  model hotmail.com
  model *. Hotmail.com

  Crypto pki token removal timeout default 0
  !
  Crypto pki trustpoint TP-self-signed-2049533683
  enrollment selfsigned
  name of the object cn = IOS - Self - signed - certificate - 2049533683
  revocation checking no
  rsakeypair TP-self-signed-2049533683
  !
  Crypto pki trustpoint tti
  crl revocation checking
  !
  Crypto pki trustpoint test_trustpoint_config_created_for_sdm
  name of the object [email protected] / * /
  crl revocation checking
  !
  !
  TP-self-signed-4966226213 crypto pki certificate chain
  certificate self-signed 01
  3082022B 30820194 02111101 300 D 0609 2A 864886 F70D0101 05050030 A0030201
  2 060355 04031326 494F532D 53656 C 66 2 AND 536967 6E65642D 43647274 31312F30
  69666963 32303439 35323236 6174652D 3833301E 170 3132 30363232 30363332

  quit smoking
  encryption pki certificate chain tti
  for the crypto pki certificate chain test_trustpoint_config_created_for_sdm
  license udi pid CISCO1905/K9 sn xxxxxx
  licence start-up module c1900 technology-package datak9
  username privilege 15 password 0 xxxxx xxxxxxx
  !
  redundancy
  !
  !
  !
  !
  !
  type of class-card inspect entire tsq-inspection-traffic game
  dns protocol game
  ftp protocol game
  https protocol game
  match icmp Protocol
  match the imap Protocol
  pop3 Protocol game
  netshow Protocol game
  Protocol shell game
  match Protocol realmedia
  match rtsp Protocol
  smtp Protocol game
  sql-net Protocol game
  streamworks Protocol game
  tftp Protocol game
  vdolive Protocol game
  tcp protocol match
  udp Protocol game
  match Protocol l2tp
  class-card type match - all BLOCKEDSITES urlfilter
  Server-domain urlf-glob FACEBOOK game
  Server-domain urlf-glob YOUTUBE game
  CRICKET urlf-glob-domain of the server match
  game server-domain urlf-glob CRICKET1
  game server-domain urlf-glob HOTMAIL
  class-map type urlfilter match - all PERMITTEDSITES
  Server-domain urlf-glob PERMITTEDSITES match
  inspect the class-map match tsq-insp-traffic type
  corresponds to the class-map tsq-inspection-traffic
  type of class-card inspect correspondence tsq-http
  http protocol game
  type of class-card inspect all match tsq-icmp
  match icmp Protocol
  tcp protocol match
  udp Protocol game
  type of class-card inspect correspondence tsq-invalid-src
  game group-access 100
  type of class-card inspect correspondence tsq-icmp-access
  corresponds to the class-map tsq-icmp
  !
  !
  type of policy-card inspect urlfilter TSQBLOCKEDSITES
  class type urlfilter BLOCKEDSITES
  Journal
  reset
  class type urlfilter PERMITTEDSITES
  allow
  Journal
  type of policy-card inspect SELF - AUX-OUT-policy
  class type inspect tsq-icmp-access
  inspect
  class class by default
  Pass
  policy-card type check IN and OUT - POLICIES
  class type inspect tsq-invalid-src
  Drop newspaper
  class type inspect tsq-http
  inspect
  service-policy urlfilter TSQBLOCKEDSITES
  class type inspect tsq-insp-traffic
  inspect
  class class by default
  drop
  policy-card type check OUT IN-POLICY
  class class by default
  drop
  !
  area inside security
  security of the OUTSIDE area
  source of security OUT-OF-IN zone-pair outside the destination inside
  type of service-strategy check OUT IN-POLICY
  zone-pair IN-to-OUT DOMESTIC destination outside source security
  type of service-strategy inspect IN and OUT - POLICIES
  security of the FREE-to-OUT source destination free outdoors pair box
  type of service-strategy inspect SELF - AUX-OUT-policy
  !
  Crypto ctcp port 10000
  !
  crypto ISAKMP policy 1
  BA 3des
  preshared authentication
  Group 2
  !
  crypto ISAKMP policy 2
  Group 2
  !
  ISAKMP crypto client configuration group vpntunnel
  XXXXXXX key
  pool SDM_POOL_1
  include-local-lan
  10 Max-users
  ISAKMP crypto ciscocp-ike-profile-1 profile
  vpntunnel group identity match
  client authentication list ciscocp_vpn_xauth_ml_1
  ISAKMP authorization list ciscocp_vpn_group_ml_1
  client configuration address respond
  virtual-model 1
  !
  !
  Crypto ipsec transform-set TSQ-TRANSFORMATION des-esp esp-md5-hmac
  !
  Profile of crypto ipsec CiscoCP_Profile1
  game of transformation-TRANSFORMATION TSQ
  set of isakmp - profile ciscocp-ike-profile-1
  !
  !
  !
  !
  !
  !
  the Embedded-Service-Engine0/0 interface
  no ip address
  response to IP mask
  IP directed broadcast to the
  Shutdown
  !
  interface GigabitEthernet0/0
  Description LAN INTERFACE-FW-INSIDE
  IP 172.17.0.71 255.255.0.0
  IP nat inside
  IP virtual-reassembly in
  security of the inside members area
  automatic duplex
  automatic speed
  !
  interface GigabitEthernet0/1
  Description WAN-INTERNET-INTERNET-FW-OUTSIDE
  IP address xxxxxx yyyyyyy
  NAT outside IP
  IP virtual-reassembly in
  security of the OUTSIDE member area
  automatic duplex
  automatic speed
  !
  interface Serial0/0/0
  no ip address
  response to IP mask
  IP directed broadcast to the
  Shutdown
  no fair queue
  2000000 clock frequency
  !
  type of interface virtual-Template1 tunnel
  IP unnumbered GigabitEthernet0/0
  ipv4 ipsec tunnel mode
  Tunnel CiscoCP_Profile1 ipsec protection profile
  !
  local IP SDM_POOL_1 172.17.0.11 pool 172.17.0.20
  IP forward-Protocol ND
  !
  no ip address of the http server
  local IP http authentication
  IP http secure server
  !
  IP nat inside source list 1 interface GigabitEthernet0/1 overload
  IP route 0.0.0.0 0.0.0.0 yyyyyyyyy
  IP route 192.168.1.0 255.255.255.0 172.17.0.6
  IP route 192.168.4.0 255.255.255.0 172.17.0.6
  !
  access-list 1 permit 172.17.0.0 0.0.255.255
  access-list 100 permit ip 255.255.255.255 host everything
  access-list 100 permit ip 127.0.0.0 0.255.255.255 everything
  access-list 100 permit ip yyyyyy yyyyyy everything
  !
  !
  !
  !
  !
  !
  !
  !
  control plan
  !
  !
  !
  Line con 0
  line to 0
  line 2
  no activation-character
  No exec
  preferred no transport
  transport of entry all
  output transport lat pad rlogin lapb - your MOP v120 udptn ssh telnet
  StopBits 1
  line vty 0 4
  transport input ssh rlogin
  !
  Scheduler allocate 20000 1000
  end

  A few things to change:

  (1) pool of IP must be a single subnet, it is not the same subnet as your subnet internal.

  (2) your NAT ACL 1 must be changed to ACL extended for you can configure NAT exemption, so if your pool is reconfigured to be 10.10.10.0/24:

  access-list 120 deny ip 172.17.0.0 0.0.255.255 10.10.10.0 0.0.0.255

  access-list 120 allow ip 172.17.0.0 0.0.255.255 everything

  overload of IP nat inside source list 120 interface GigabitEthernet0/1

  No inside source list 1 interface GigabitEthernet0/1 ip nat overload

  (3) OUT POLICY need to include VPN traffic:

  access-list 121 allow ip 10.10.10.0 0.0.0.255 172.17.0.0 0.0.255.255

  type of class-card inspect correspondence vpn-access

  game group-access 121

  policy-card type check OUT IN-POLICY

  vpn-access class

  inspect

• Cannot access files locked with access TrueSuite Manager

  I have files with Access Manager TrueSuite locked. My Windows bug and now I cannot access these files locked.
  When you try to unlock, I get the error and I can not read these documents.

  Thank you.
  Excuse my bad English.

  I found this document:

  Useful information about the file protection with AuthenTec fingerprint software
  http://APS2.toshiba-tro.de/KB0/TSB9C02RC0001R01.htm

  Eventually, you will not be able to unprotect the files again
  But try this backup data to the external HARD drive or somewhere else.
  Then reinstall this software and import data from external source.
  Then try to unlock this new

• Computer hangs when you access YouTube by using any browser

  Original title:

  I have a Glow movies blog and for this blog, I still need to find videos on youtube, but all day 2 or 3 times it happens that my vista for free a copy due to stream youtube, I've updated my video drivers for Dell 1545, as well as the flash upgrade, but still the result is that even give please help solve this problem. This issue with all the IE, FIREFOX, CHROME.

  Thanks in advance

  Hello

  1. are you aware of any changes made to the computer, before the show?

  Method 1:

  Put your computer in a clean boot and check again.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  Note: Once you are done with the boot, follow step 7 of article to put your computer to normal startup.

  Method 2:

  Follow these steps.

  a. go to a website with Flash.

  b. right-click on flash content and uncheck the enable hardware acceleration.

  Method 3:

  Uninstall Adobe flash player and then reinstall it.

  Uninstall Flash Player | Windows

  http://kb2.Adobe.com/CPS/141/tn_14157.html

  Adobe Flash Player 11.1.102.55

  http://get.Adobe.com/flashplayer/

  It will be useful.

• Cannot access the internet with WRT54G hung Hughsnet Satellite HN9000 modem

  I tried to configure my router to work with my Hughesnet HN9000 satellite modem WRT54G and my desktop tray.  I have a Gateway PC and am using Windows XP. I had worked in the past but came out the router for a few months when my portable wireless is dead. Now, I can not the desktop computer to access the internet with the router in place so I can set it up. The cables are all plugged in right. Cable from the modem to the internet port on the router and the Router 1 port Ethernet cable or 4 for desktop.  I cycled all over and outside. I can access the internet fine if I have the modem connected directly to my computer so I know that I have an internet connection. Hughsnet says it's the router. Because it is out of warranty, I can't get any help from Lynksis. I ran the set up disk Lynksis. I suspect that error messages I receive it has something to do with the IP address. But if I can't access the internet how can I do anything with the IP address of the router?  I'm not very experienced when it comes to the routers and network settings. Anyone has any comments that could help. I should be able to figure it all out if I can get just the router connected to the internet. . Thank you...

  Thanks, I found the problem. The Ehernet cable plug was defective. It would work on the Satellite modem, but not the router because of the localities of diffétent and different stress on the card. Changed the cable and everything works fine now.  Thank you.

• V11.0.12 XI and IE11 Acrobat. Hyperlink inside the PDF does not work when the PDF file is opened with any browser.

  V11.0.12 XI and IE11 Acrobat. Hyperlink inside PDF is a blue rectangle and links to another PDF. When PDF is opened in Acrobat, the link works. When opened in any browser (IE, Firefox, Chrome) the link does not work. How can I get the link to work in browsers?

  I think it is a bug. I uninstalled Acrobat and reinstalled Acrobat v11.0.0. I tried the link and it works properly. Then, I installed each both updated and tested the hyperlink. Update 1-10, that the link works. However, when the 11.0.11 update is installed, the "Go to a page in another document" hyperlink stops working in browsers. V11.0.12 installation does not solve the problem. If I uninstall Acrobat and install v11.0.0 with updated v11.0.10, everything works fine.