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• Speeches and a .key file cannot be opened

  I'm unable to open or work on Keynote documents. I get an error popup image that says: cannot open 'FILE.key' because it is not a valid document to Keynote. I'm assuming that the same problem will occur in numbers and pages so I have not used either of these programs in a very long time so I do not have a file to test on.

  I know that the file is indeed a valid Keynote document. I recently had to reinstall my package iWork 09 since the original software discs - I have them have not purchased through the App store or my iCloud account. I have a software key. I can't move my OS to Sierra right now because I have other software that I use for work and tech support as we said we cannot go immediately. My current OS is El Capitan 10.11.6, and I have a MacBook Pro 15 "retina.

  Any advice on obtaining Keynote works again until I can make the upgrade to Sierra?

  Thanks in advance.

  Sounds like you are trying use Keynote 09 to open a file created by Keynote 6.

  Keynote 09 cannot open files of version 6 because they are a different file format.

  If this is the case, buy and install Keynote 6 from the Mac App Store.

• Anyone know how to solve my problem? I can't import my photos from Iphone to computer. Sign says: Photos in the camera cannot be imported because the IPhone is locked with a password or read. My phone is unlocked. I've tried everything

  Anyone know how to solve my problem? I can't import my photos from Iphone to computer. Sign says: Photos in the camera cannot be imported because the IPhone is locked with a password or read. My phone is unlocked. I tried everything, every single idea. Without success! Any other idea?

  For example, you specify that the device does not display the lock screen, correct? Do you use Touch IDS? If so, try to put your finger on the device to see if it's what he wants.

  See you soon,.

  GB

• Cannot send pictures after iOS updated 10.0.2

  Given that I have updated to iOS 10.0.2, I can't send photos by text message. My MMS and iMessage are both turned on. Can someone please give me a solution for this?

  Thank you

  Lynnski70 wrote:

  Given that I have updated to iOS 10.0.2, I can't send photos by text message. My MMS and iMessage are both turned on. Can someone please give me a solution for this?

  Thank you

  If you cannot send or receive messages on your iPhone, iPad or iPod touch - Apple Support

  If the link doesn't help you contact your telephone operator, MMS is a function of carrier.

• Bootcamp Windows - partition cannot be mounted

  Hey all,.

  I've been using Windows on my iMac (late 2012, Yosemite 10.10.5) without problem but today after I started MacOS Yosemite (to control simple file), cannot start again to return to Windows. Had no problem Bootcamp before... have not used to any advantage either 3rd disk utility. The only thing I have recently increased the Windows size 200 GB partition by decreasing the MacOS partition through disk utility (a month ago, no problem since then until today)

  1. Windows has disappeared from the startup disk

  

  2. disk utility shows disk0s4 gray and cannot be mounted. In addition, the correct partition size was 700 but here its listed as 500 GB GB (which was the old size before you increase it)

  

  3 when I try to restart with pressed ALT, Windows, but cannot restart, with a black screen showing "a disk error occurred.

  

  I'm not very familiar with techniques more. Only, I tried to install "Find" but cannot achieve anything with it.

  I tried your advice above and seems THAT NTFS is there...

  

  one last thing... when I try to check disk0s4, said "it should be repaired. When I hit repair; It says this:

  

  Need my Windows as soon as POSSIBLE, what more should I do?

  I don't have not upgraded to Sierra again. That I should? Or it will be even worse?

  I have tons of files on Windows that I need and unfortunately not supported for a while anywhere (sorry about that now).

  Help, please...

  stuff more to indicate...

  

  and I know if it's significant but cmd + s & ' fsck - fy "has not done anything other than check the Mac partition.

• Photos in the camera roll on 'iPhone' cannot be imported because the iPhone is locked with a password or read

  6 + put iPhone updated to 10.0.0.2 and now get the error, the pictures on the Filmstrip on "iPhone" cannot be imported because the iPhone is locked with a password or read. You must enter your password on the iPhone to view and import them.

  Working solutions proposed so far. Guess I'll have to wait for the correction of a bug to Apple...

  iPhoto 11 (9.2.3); OS X 10.6.8

  On the alert to "trust this computer" on your iPhone, iPad or iPod touch - Apple Support

  LN

• iOS 10.0.2 problem cannot open notes

  iOS 10.0.2 problem cannot open notes

  Since the update to ios 10.0.2 week last on my 5s just notes iPhone keep crashing. Anyone got a fix?

• After Malware that my login is disabled cannot start in safe mode

  Hi if anyone can help.

  A friend tried to watch movies online, I'm not sure of the site they visited, but were asked to install MacKeeper and I believe that they did, as I noticed it was to download and installed the following day and I asked them why they did this and they said it was the only way to watch movies!

  Anyway to cut a long story short my friend then called me to say they received a "pop" window to say that my computer has a virus and call a number of 1800... I told them to do nothing certainly not call the number and I would like to sort.

  So basically since then that then I can not connect to my main account at the start, the section where you type your password won't let me type into it and there is a symbol of the brand of 'question' next to it. If I hold my mouse over the question mark I get a dialog box stating "Please enter your password to iCloud as... as well as the date. I can only login as a guest and I cannot connect in 'safe' mode by holding down the SHIFT key.

  I deleted the MacKeeper Application (and also another OS player application that is newly installed the same day!) and empty the memory cache of my browsers and also now upgraded to 10.11.6

  I also run disk utilities, but still I'm getting this problem trying to connect to my main user account!

  I think that it is some kind of malware, does anyone have ideas how to solve at least the connection problem?

  If I could stamp out to see if there is any malware stuff going on behind the scenes it would be too great!

  All suggestions welcome.

  Thanks, Ciaran

  

  How did you uninstall the MacKeeper application? Please be as specific as possible, unless you have followed the steps, I suspect that your system has installed to uninstall. If this is the case then you will need to re-install and uninstall immediately by following the instructions of developers. Otherwise, the best thing to do is to do a wipe and installing OS X and then manually install your applications and restore your data from your Time Machine backup.

  I'm sure you probably learned to not let this 'friend' enter the 100' of your computer.

• Cannot install Sierra because updating Photos at a standstill

  Apparently, the new Sierra OS included an update of Photos.  Started Photos updated first, it worked for ~ 30hours 'building a library '.  Tried to complete installation of Sierra, which requires a reboot - of course all Apps must close to restart, pictures will not close because the library construction!  But now the small progress whirly ball is not swirling and there is no options in the Photos menu-all gray, Photos Version 1.0.1 (215.65.0).  I'm afraid force quit closing snack takes pictures of my 16000 images with it.  Have they the time machine upwards.

  Should I force Quits Photos and install the Sierra, then restart photos or is there something else to do?

  I'm confused by the title of your topic, then the body of your message.  Did you install Sierra?  Or are you trying to rebuild your current photo library with your current Photos app before moving on to the Sierra? Photo is part of the upgrade of the Sierra and cannot prevent the installation of Sierra.

  What is your library?  If it is very large that this moment may be offline.  It is small and because you have a TM backup go and force quit Photos.

  Where is your library?  If it's on an external hard drive that is how HD formatted and connected to your Mac?

  

• Cannot change the partition map you GUID...

  (in Swedish)

  Information enhet:

  Enhetens namn: Samsung SSD 850 EVO 500 GB

  Medienamn: SSD Samsung 850 EVO 500 GB Media

  Typ av average: SSD

  Protokoll: SATA

  Intern: Ja

  Partitionskarta Typ av: APM (Apple Partition map)

  S.M.A.R.T. - situation: Kontrollerad

  Cannot read Swedish but you need create a new partition (which replaces what is on the SSD now) and in the Options, choose GUID Partition Table and under Mac OS extended (journaled) Format.

• activation lock (iphone 6s) told my MAID ID Apple"cannot be used to unlock the iphone. »

  I reset my phone to delete all data and settings. Don't want to sell I just did this because I wanted to clear space and I have always done this way without any problems. Once I reset it asked me to choose my language and country, then WiFi. After I walked in that I see the lock of the Activation screen. I get my Apple ID, I used with this phone and password and he told me '[email protected]' cannot be used to unlock the iPhone. "After you enter my apple ID and password several times, I tried using past apple ID and they no longer work. I don't know what to do, I tried to remove my camera of find my iPhone after I saw that as an option in the face of this problem, and that didn't work either because my phone showed "offline". Help, please.

  When you went to iCloud.com since a desktop browser and saw the device as long as it is in offline mode, do you have it removed from your account? You should be able to do after you have selected the delete option (even if it is in offline mode) or in the drop devices, there should be an 'X' next to your device. After that, reboot your device and start implementing screens.

  Do your you're on Wi-Fi good during the editing process. Bottom line, a manager of the Apple Store may remove the lock, but you'll need a receipt.

• Cannot change the order of songs in my playlists on my new iPhone 7 (iOS 10.02). How can I fix?

  CAN I change the order on my MacBook Air when my phone is connected (but the changes are not published on my phone)

  Hello, wolfebait!

  Welcome to congratulations on getting a new iPhone and Apple support communities 7.  I see your message that you are having problems changing the order of song into playlists that you created, but it only happens on your new iPhone.  I have several playlists I created myself, and I sometimes have to change the order of songs as well.  I'm happy to help you with this.
  

  1. Open your music app.
  2. Type library on the bottom left.
  3. Touch Playlists.
  4. Press the Playlist you want to change (it must be one that you have created, as organized playlists cannot be changed).
  5. Press 'Edit' at the top right of your screen.
  6. You should now see red circles 'remove' to the left of each song and three horizontal lines gray right of each song.
  7. Press the grey horizontal lines with your finger and drag the song to the position in the playlist that you want it to be in.
  8. When you have finished editing, type "Done" in the upper right corner.
  9. Your playlist should now be in the new order that you chose!

  Have a great rest of your week!

• 10.2 exasperating IOS - cannot get rid of lock screen notifications or phone calls end

  Hi all

  I hate the new update!  Mainly due to the following question: my lock screen insists to show me the notifications I don't want - next Up, showing what I then in my diary, the Siri app suggestions and news.  I thought it would be simple to disable in the settings, BUT it does not work!  In my settings, news notifications are turned off completely, but still they appear (and Yes, I tried turning market!)  I have no interest in the next place, and cannot turn off anyone.  The Siri is ok - little useful and the same as what was there.

  The other issue particularly infuriating is that the block of additional notifications to the wide space on the phone's screen and I can't see what I'm doing.  In particular, if I'm on a call for long enough for the kick lock screen, for me to put an end to the appeal that I need move these notifications in the way that, slide or press the home button, which takes time. I do not understand why this is happening - surely if you are on a call the lock screen shouldn't come?

  So 2 questions: 1. How can I remove the undesirable elements of the lock screen and 2. How can I prevent the lock screen suddenly to avoid end me a call

  Thank you very much!

  Let's first answer the simple question:

  Clairelfc wrote:

  In particular, if I'm on a call for long enough for the kick lock screen, for me to put an end to the appeal that I need move these notifications in the way that, slide or press the home button, which takes time.

  This is not correct.  To complete a call, you can simply press the sleep/wake button!

  Regarding then until the next, etc...

  Simply scroll to the bottom of the screen (that starts with 'To the top next' and click on change it.)  Then, you can move or delete what you want.

• Cannot share contacts via SMS after update to IOS 10.0.2. Can only share w contact email. Any suggestions for a fix so I can share contacts via text msg?  Have 6SPlus

  uogradee iOS 10.0.2. The new 6SPlus. Cannot use "share contact" w. "Share contact" text works only E-mail w. Any suggestions on how to get "share contact" "I work text msg w? Worked before detected to 10.0.2 last week great.

  Hi gpp123,

  I understand that you are not able to select the 'Message' option after choosing the option of 'Sharing of Contact' in the Contacts application. I'm more than happy to help.

  If you haven't done so already, please restart your iPhone and this new test to see if you are still unable to choose the option of sharing via a message. You can find more information on it here:

  Restart your iPhone, iPad or iPod touch - Apple Support

  Once you have finished, try to test with other contacts to see if you can reproduce the problem. It can also help to try to create a new contact to test with. Once you're done, let us know the outcome of the tests.

  See you soon!

• How can I buy tokens to play poker zynga with an ITunes gift card that I download on my ITunes store account. the system on my IPhone gave me the following message "your purchase cannot be completed, to contact Itunes support support a.

  How can I buy tokens to play poker zynga with an ITunes gift card that I download on my ITunes store account. the system on my IPhone gave me the following message "your purchase cannot be completed, to contact Itunes support support on this Web site, www.apple.com/support/itunes/ww/.

  Click here and ask for help from the staff of the iTunes Store.

  (145085)