Cannot drag and drop external USB drives

Hello

All of a sudden, I can't drag-and - drop or copy and paste all the files on an external USB drive. Windows Explorer stops and restarts each time. A ran the antivirus, malware, CC Cleaner etc and its still the same. Also tried in safe mode.

The event log is as follows:

The failing application name: explorer.exe, version: 6.1.7601.23418, time stamp: 0x570898dc
The failed module name: psdprotect.dll, version: 3.1.76.0, time stamp: 0x4aa9003b
Exception code: 0xc0000005
Offset: 0x00000000000012de
ID of the process failed: 0 x 1450
Start time of application vulnerabilities: 0x01d1cb1bc9f4ea6a
The failing application path: C:\Windows\explorer.exe
Path of the failing module: C:\Program Files (x 86) \EgisTec\MyWinLocker 3\x64\psdprotect.dll
Report ID: bea55c9d-3711-11e6-981a-00262d7bb69c

Is this average Winlocker is the cause? Winlocker on my PC for years without any problem.

Thank you

Hi, I managed to solve the problem by uninstalling winlocker. I had open Séverine deep and burn the files on DVD first, but I seem to have lost the 30 GB partition that he once used it uninstalled.

Yes, I came to the same conclusion - uninstall mywinlocker (a dll shared with windows Explorer which has become corrupted). The dll is: psdprotect.dll, version: 3.1.76.0

Here's what I think happened in my case:

Microsoft automatically installed Windows 10 on my system. I wouldn't use it and returned to my old operating system (Windows 7).
During the re installation, Microsoft provided updates for some files (cela "should include" to explore shared dll) HOWEVER, mywinlocker (part of an independent program that was originally installed on my system in 2011 - the old dll remained in place).

Since Explorer windows update needed now the newer dll - this is why I think that the program was not.

To know if you have this problem - check your event logs to see what error

Start / eventviewer / windows logs / request - find the brand red exclamation (view)
That's what my error looked like:

The failing application name: Explorer.EXE, version: 6.1.7601.23418, time stamp: 0x570898dc

The failed module name: psdprotect.dll, version: 3.1.76.0, time stamp: 0x4aa9003b

Exception code: 0xc0000005

Offset: 0x00000000000012db

ID of the process failed: 0xeb4

Start time of application vulnerabilities: 0x01d1cbf05e82786e

The failing application path: C:\Windows\Explorer.EXE

Path of the failing module: C:\Program Files (x 86) \EgisTec\MyWinLocker 3\x64\psdprotect.dll

Report ID: 189edf94-37e4-11e6-a2db-90fba64d1d10

I do not use Mywinlocker, so I simply uninstalled the program. But if you use - you'll want to put the information before you uninstall.

Once uninstalled - explore should work again. If this isn't the case, you may have remaining broken DLL. To run a system cleaner to solve these issues.

Thank you Moderec for pointing me in the right direction. Like you, I surfed the web to find answers and none of them took into account Mywinlocker. It took some time to solve this - was grateful to finally get fixed! Bravo!

Tags: Windows

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