Cannot install Adobe Creative cloud and can't remove it
Help, please. During the software update (for windows 8), the computer was off. There was an error in update: C000003A. After that I went back to the previously saved configuration (if I understand correctly) I tried to install all my programs once more (desktop, Adobe Creative cloud, etc.) During installation of creative cloud installation saying that the previous filed was not properly deleted), I deleted the file "Adobe" according to the instructions from Adobe and also deleted with CC Cleaner. Doesn't work. I can't install my Adobe or remove and reinstall. It's text from Adobe:
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DF012, DF027,D ... -------------------------------------- Summary -------------------------------------- - 6 fatal error(s), 0 error(s) ----------- Payload: Camera Profiles Installer 8.0.0.0 {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} ----------- FATAL: DF027: Cannot copy template database file from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources\uninstall\Uninstall.db to C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}.db. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it. FATAL: DF057: Check and correct file & parent directory permissions of C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}.db and then try again. (Cannot set file attributes to normal) FATAL: DF012: Uninstallation database file does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}.db ----------- Payload: Adobe Photoshop CC 2015 Support 16.0.0.0 {3FB7A108-368A-4849-A3F3-69571BAAC457} ----------- FATAL: DF027: Cannot copy template database file from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources\uninstall\Uninstall.db to C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{3FB7A108-368A-4849-A3F3-69571BAAC457}.db. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it. FATAL: DF057: Check and correct file & parent directory permissions of C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{3FB7A108-368A-4849-A3F3-69571BAAC457}.db and then try again. (Cannot set file attributes to normal) FATAL: DF012: Uninstallation database file does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{3FB7A108-368A-4849-A3F3-69571BAAC457}.db -------------------------------------------------------------------------------------
In this case, it is better to own reseating of the creative cloud app and then try to install Photoshop cc.
Follow the procedure below:
Uninstall Adobe Creative cloud only.
Using creative cloud | Uninstall the creative cloud desktop application
Restart Computer after uninstalling cloud creative app. Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list.
Disable the firewall temporarily. [Optional step]
Step 1:
Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".
Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.
Step 2:
Navigate to C:\Program Files (x 86) \Adobe.
Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]
Impossible to remove? Rename it to Adobe Creative Cloud centenarians.
Step 3:
Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.
Type below command and press the enter"" key.
AppData
Then go to the Local > Adobe.
Open the Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4:
- Run the cleanup tool Adobe and if present remove below mentioned only options:
- Creative cloud office
- Adobe Photoshop cc
- Adobe Application Manager
http://download.Macromedia.com/SupportTools/Cleaner/Win/AdobeCreativeCloudCleanerTool.exe
Step 5:
Then, download and install the Adobe Creative Cloud app and check.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe
After having downloaded the file Setup.exe of Coud creative , right-click on it and select the option "run as administrator".
Once the Adobe Creative Cloud application is installed, login and try again to install Adobe Photoshop CC.
Tags: Adobe
Similar Questions
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Hi, I am trying to install Adobe Creative Cloud and I get error 43. I tried to use the Adobe cleaning tool and uninstall but nothing has changed. What can I do?
Hi carlottav39691716,
Please see the following links:
Error 43 - I can't download any adobe apps CC or creative cloud Manager
Creative cloud, re-install-Dungeon error 43
Error in downloading, installing or updating Adobe Creative Cloud applications
Let us know if that helps.
Kind regards
Sandrine Bani
-
Cannot install Adobe Creative Cloud
Hello
I was wondering if you could please help?
I spent 2 days now trying to install adobe creative cloud and it still does not work...
I tried all the troubleshooting section solutions and still nothing
I use windows and the message I get after that installation of the creative cloud is the following:
Tried to install/uninstall
used the web to adobe uninstaller and it software uninstalled with errors
I can't remove all the files manually to the program files because it tells me access is denied
I even tried to restore the system, but still nothing...
Help, please...
Sign out of your account... Uninstall... to run vacuuming...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the vacuuming after uninstalling and before reinstalling is often necessary
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to your account... Reinstall
- and 5 steps in response to #1 https://forums.adobe.com/thread/2144928
or
This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
-
Cannot install Adobe Creative Cloud Desktop
Hello
I'm trying to install "Adobe Creative Cloud Desktop", every time I get an error Code n ° 1.
After runing, the "AdobeCreativeCloudCleanerTool" the problem is the same.
Error code 1: "unable to install". Creative Cloud Desktop: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
-
'205 error' when installing Adobe Creative cloud
I tried to install Adobe Creative cloud and each time during the installation "Error 205"appears. I tried to download the installer again, but the same error comes back. Can someone give me a help step by step on how to solve this problem. Its really urgent.
Error 205 is a network problem.
1) disable firewall if it is powered.
( 2) follow steps below:
1) click the icon of the Apple menu and select System Preferences, and then click Network.
(2) choose the network that is currently connected to the internet can you Ethernet or Airport (Wireless).
(3) then click on the Advanced button, then click proxies.
(4) to the title of "Select a Proxy Server to configure" uncheck all checkboxes proxy, can uncheck "Use FTP Passive Mode (PASV)".
(5) then click on the Apply Now button.(3) If you use Wireless / Wifi Internet, try with wired Ethernet connection.
Then try to install Adobe Creative Cloud app again and check.
Reference
Download error, installation or update of Cloud Creative applications
-
When installing adobe creative cloud cc, encounters the error code: two hundred and thirteen.what can I do?
I don't see a specific fix for this.
go through these steps, download, installation or update of Adobe Creative Cloud applications error
-
Hello gentlemen, someone can help me, I can't install adobe creative cloude, more late to install Premiere Pro, as update internet explore, I have the good connection and etc., but appears anything but the applications screen that gets the dowload error message, I do?
Using creative cloud | Download error in the applications tab of Creative Cloud Desktop Application
-
Hi, I played yesterday via Adobe Creative Slim.nl Cloud (graph) ordered, what we paid. Today I wanted to install this, but my installation code I got was refused (< deleted by the moderator >) and therefore I can not install Adobe Creative cloud while I paid. Can you help me?
Please try to follow step 3 under troubleshoot network connectivity and share the results.
-
When I try to install Adobe Creative Cloud stops, stops at halfway of the installation point and closes. (The download is also very slow) can someone help me please? Thank you!
Please, try the following steps:
- Uninstall Adobe CC (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)
- Reboot the computer.
- Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop
Guinot
-
I just brought LR and PS CC but I can not install Adobe Creative cloud due to error code 201 or 214 how can I solve this problem? I try everything but it does not work.
Hello
Please see the help document that below that explains the error Code 201:
Download error, installation or update of Cloud Creative applications
You can also see the thread below where this issue has been addressed:
Error 201; CC constantly disconnected desktop application, will not download again
Kind regards
Sheena
-
Can I install Adobe Creative Cloud-programs on 2 devices?
Hello
Can I install Adobe Creative Cloud-programs on 2 devices?
I have 2 computers in my house and I would like to use the programs on both devices (not at the same time). Just at the moment where I'm working on my pc and when I'm in the living room on the laptop.
I need to buy licenses 2? Or a sufficient?
Thanks for the replies.
Concerning
Alex (German)
Hello, Alexander.
I found in my library: with CC, you can use the software on a PC and Mac OS. The Adobe ID is used for the activation process. Previously, you could activate only on two instances of the same operating system. This restriction has been removed. Also, if you connect to a third computer on which you installed CC, you are automatically connected on one of the earlier computers where you are logged in.
BUT:
The subscription is allowed to a person associated with the membership, so cannot be used on 2 computers of different people at the same time.
Adobe has this given these tips:
http://helpx.Adobe.com/creative-cloud/FAQ.html > can I use the software I download creative cloud on more than one machine? > Yes. Creative desktop cloud applications can be downloaded and installed on multiple computers, regardless of the operating system. However, the activation is limited to two machines per person associated with membership. See the terms of use for more information. Learn how to turn off a CC license on a machine.
Hans-Günter
-
Cannot install adobe creative suite 6, do not load and install further when the second cd is inserted
This question is unanswered.
artistichooves artistichooves February 6, 2014 06:31
I've only had 3 programs installed with the two cd I got with my adobe creative suite 6 (edition education, student and teacher)
It didn't load any further when I insert the second cd. (tried several times) on my windows 8.1
I got a license number, but it does not work on the creative cloud
I tried to download the zip file, but it did not work
I have ragequited (sorry)
and now I want to try again.
-J' have the license but I can't use my cd or download the zip
-are there a cd I can buy again or something?
It seems that my series works more :/
-
Hello, when installing Adobe Creative cloud, you get the error: program stopped working "Adobe Creative Cloud" Windows can check online for a solution to fix this error on the Internet. The next step really is to get an online solution and close the program, close the program. Signature of the problem:
Problem event name: BEX
Application name: Cloud.exe Creative
Application version: 3.4.3.189
The timestamp of the application: a 56702, 75
The name of the module with the error: StackHash_0a9e
Version of the module with the error: 0.0.0.0
The module of time with error stamp: 00000000
The exception of compensation: 00000000
Exception code: c0000005
Exception data: 00000008
OS version: 6.1.7601.2.1.0.768.2
Language code: 1049
Additional information 1: 0a9e
More information 2: 0a9e372d3b4ad19135b953a78882e789
Additional information 3: 0a9e
Additional information 4: 0a9e372d3b4ad19135b953a78882e789
uninstall all cc on your computer.
clean a http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer
suspend your antivirus/antimalware
Right-click on the file to install the desktop application, and then click "Run as Administrator".
-
How can I install Adobe Creative cloud on a third computer?
I installed Adobe Creative Cloud in 2 computers, but you stole from me and now I can not install it on a new laptop of third what I can do? How can I fix it?
Thxs!
You can install Creative Cloud on as many computers as you want, but you can't be signed on two computers, and can use it on one computer at a time.
Download and install as you did on the first computer, sign in to your Adobe account on the website of Adobe using your Adobe ID, download the creative application Cloud, then download the applications you want to use.
You can download the Adobe Creative Cloud Desktop App from here:
Creative cloud help | Creative cloud desktop.After installing the desktop creative cloud application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications
If you get a new computer, simply log out of creative cloud over one of the other and log on to the new. Connect, disconnect you and | Adobe Creative Cloud desktop app
-What helps your question?
Guinot
-
I buy a new computer and I need to re install my creative cloud, I can install my programs again, but on my new one? Thank you
Hello
You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application
You can download the installer for Creative Cloud from here:
Creative cloud help | Creative cloud desktop.After you install the creative Cloud desktop application, you will need to sign in with a login password and Adobe. Then you can install applications. This link provides more information and step by step instructions, if you need: CC help | Download, install, update or uninstall applications
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