Cannot install app ID with creative cloud

Hello

I can't install the InDesign application through creative cloud.  Coming to the home, Apps, assets, community page.  I click on install or update an application, and it takes me to the next page, where there is only a download (no error number) error message.

I was able to install on another computer very well IDS.  I'm on Windows 7 64 bit.

I tried the positions etc but have not been able to solve the problem.

Thanks for any help.

Maria

Hi sisukas,

Please refer to the steps below:

  1. Close the creative Application of clouds (upward to the right, click the cog menu, then "leave Creative Cloud").
  2. Please open c:\Program files(X86) /Common files/Adobe folder.
  3. Rename the folder OOBE OOBE.old
  4. Rename AAMupdaterInventory to AAMupdaterInventory.old
  5. Type %appdata%\protector.exe in the search from the start menu

-What I had to do was to go to C: > "MyUserName" > Appdata > local > adobe

  1. Rename the folder OOBE OOBE.old
  2. Rename AAMupdater to AAMupdater.old
  3. Launch Desktop creative cloud

I hope this helps!

Kind regards

Sheena

Tags: Adobe

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