Cannot install KB973688: error: Windows Setup: error opening installation log file

Original title: cannot install KB973688

After you download http://www.microsoft.com/downloads/en/details.aspx?FamilyId=00bcdf28-2299-4150-964d-88a601e25229&displaylang=en#Instructions

I run the file and get the error message from Windows install: error opening installation log file. Verify that the specified log file location exists and is writable

Hello

Try this:

Step 1: Run the file as administrator.

a. right click on the downloaded installation file.

b. Select run as administrator.

c. then follow the installation wizard.

Step 2: If it does not help, reset the windows updates and then try to install the update.

How to reset the Windows Update components: http://support.Microsoft.com/kb/971058  

Diana

Microsoft Answers Support Engineer

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Tags: Windows

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