Cannot launch Dreamweaver - Support Adobe do not seem to have no idea what to do
I'm sorry, but I will use this forum to not only point out my problem, but also to acknowledge the catastrophic support I received Adobe so far.
I use Dreamweaver CC on Mac OS Capitan, recently after launch it crashes when you open a file. My first reaction was to uninstall and reinstall. However, it did not work. The question is then replaced by when you click the icon to start, nothing would happen. No error message, just a white box in the middle of the screen. So I contacted Support Chat Adobe. I phoned their cat 5 times in the last three days. Do us the same thing every time, uninstall, reinstall, they take over the computer access, they uninstall and reinstall, they play with the settings and folders. Nothing works. The last person restarted the computer, but does not let anything whatsoever in place for us to continue after. I think this guy was either completely inept or it was a sneaky way to throw him the question.
I am now in a pretty desperate situation because I can't do any work and I was wondering if I should cancel my subscription and use another application.
Can anyone form the community please help that Adobe are unable.
Sorry to hear that.
Try running the user Root once account form:
Root user account activation step:
OS X Mavericks: enable and disable the root user
(Applies to Yosemite / El capitan way)
How to connect as root
- If you are connected, choose quit from the Apple menu.
- If you connect from a list of names of users with pictures, click on the other.
- In the name field, type: root
- In the password field, type the password that you set when you configure the root user account.
Once you connect to the Root account, try to launch Dreamweaver again.
If you are able to launch the Root account, connect again and connect to the normal user account and try to launch and check.
Always the same? Let us know.
Tags: Adobe
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