Cannot open Illustrator after update. Required urgent fix it please.

I've just updated Illustrator CC today in the hope that the bugs I had would be fixed. Now I can't open Illustrator at all. I get the error message that says that I have not installed to Verdana. I use Suitcase Fusion 5 (v16.0.4) and I checked and I have two versions of Verdana (a Microsoft that I can disable the other is locked), which are OpenType fonts.

I tried with both open and then turn off the Microsoft one. The other that I can't turn off. Illustrator will not open. I tried to re-boot my machine without success. I could at least open Illustrator before the update with exactly the same fonts available.

Please can someone help with this emergency!

It would help if Adobe, Apple and Extensis would actually talk to each other and write code that works rather than the difficulty of release bug after bug fix that still does not work!

System:

3.4 GHz Intel Core i7 iMac

16 Gb 1600 MHz DDR3 RAM

Mac OS x 10.9

Screen Shot 2013-11-18 at 11.42.24.pngScreen Shot 2013-11-18 at 11.59.27.png

Thanks to Madge to go forward in this and isolate the problem.

Please add the "Verdana font family' in the folder of system fonts and then using font management software try disabling all other fonts except system fonts.

Kind regards

Rambour

Tags: Illustrator

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