cannot replace the print cartridges CP1025nw

I am trying to replace the print on my HP LaserJet CP1025nw cartridges.  I did several times.  But this time, I can not cartridges suitable for turning in place.  I press any button to specify which cartridge I want to replace, only yellow appears!  I tried switching the printer on and out on, and that did not help.  I really need to replace black, but cannot figure out how.  Any ideas?


Hi @annie89 ,

I see that you have problems with the carousel doesn't turn only not to be able to change the black toner. I would like to help you today.

Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

You can manually move the carousel, by releasing the locking mechanism. Use something to push it.  Manually, back off the carousel, do not touch the toner however. I have also provided a picture where there are in fact two areas to leave, they are circled in red. The left side is easier to move.

Cannot remove the ink cartridges.

If the problem persists, I would like to do a hard reset.
Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
This ensures that the printer is full on and can help this situation.

If you need help, let me know.

Have a great day!
Thank you.

Tags: HP Printers

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