Cannot save the Windows7 home premium product key, can not download updates for windows and Bitdefender
Hi, recently I bought windows 7 Home premium (also confirmed with microsoft that the product key is valid). After the installation, I get a message saying that I could be a victom of counterfeiting. I am not able to record the product key, even for anti virus (Bitdefender) bought. Also, when trying to download the updates, I get a message that the pc is not connected to the internet, it is in, all lights green. How do I, please help?
Have you tried to restart by phone?
How to activate Windows 7 manually (activate by phone)
1) click Start and in the search for box type: slui.exe 4
(2) press the ENTER"" key.
(3) select your "country" in the list.
(4) choose the option "activate phone".
(5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
(6) explain your problem clearly to the support person.
http://support.Microsoft.com/kb/950929/en-us
Please run the Microsoft Genuine Diagnostics Tool then copy and paste the results into an answer here for further analysis:
http://go.Microsoft.com/fwlink/?LinkId=52012
Tags: Windows
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Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation status: invalid license
Validation code: 50
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-* - 4WD8X - M9WM7-CH4CG
The Windows Product Key hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY =
Windows product ID: 89572-OEM-7332166-00096
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The Windows OS version: 6.0.6001.2.00010300.1.0.002
ID: {B353C367-9E97-407C-A335-269CB0707324} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.100608 - 0458
TTS error:
Validation of diagnosis:
Resolution state: n/a
Given Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: 6.0.6002.16398
Windows XP Notifications data-->
Cached result: n/a, hr = 0x80004005
File: No.
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WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
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Caching the result: 103
Version: 2.0.48.0
OGAExec.exe signed by: Microsoft
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Office status: 103 blocked VLK
Microsoft Office Enterprise 2007 - 103 blocked VLK
OGA Version: Registered, 2.0.48.0
Signed by: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
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Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Users\Tien Siew\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
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Initialize and script ActiveX controls not marked as safe: disabled
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Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
Other data-->
Office details:
{B353C367-9E97-407C-A335-269CB0707324} 1.9.0027.0 6.0.6001.2.00010300.1.0.002 x 32 *-*-*-*-CH4CG 89572-OEM-7332166-00096 2 S-1-5-21-2878899211-3288161655-3842348923 Dell Inc.. Inspiron 1420 Dell Inc.. A07 20080203000000.000000 + 00034303507018400EA 0409 0409 peninsula malaise Standard Time(GMT+08:00) 0 3 DELL M08 103 103 Microsoft Office Enterprise 2007 12 fFic3JgCreGGRxyF8uMWB4R4Jcg = 89388-707-1528066-65881 14 ACD7202654E586 Content Spsys.log: 0 x 80070002
License data-->
C:\Windows\system32\slmgr.vbs(1635, 9) (null): 0xC004E017
Windows Activation Technologies-->
N/A
--> HWID data
Current HWID of Hash: PAAAAAEABwABAAEAAQABAAAAAwABAAEAnJ80kiKfGtPqTSSWoFyuf/yQRoPeS1K88vTm9 + 9aSGmsViqF
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20000
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value ValueOEMTableID
REFERENCE DELL M08 APIC
FACP DELL M08
HPET DELL M08
STARTING DELL M08
Original title: my windows vista Home Basic product key is not valid for activation
MCFG DELL M08
M08 DELL SLIC
SSDT PmRefCpuPm
How can I solve the problem? Thank you.
Run the Diagnostics of Genuine tool at this link http://go.microsoft.com/fwlink/?linkid=52012.
Hi steph_ts,
In addition to the suggestion of Andre.Ziegler, following links and check
1. you remember to make changes to the computer before this problem?
You can consult the following KB articles and try the suggested methods for error: 0XC004F050
How to troubleshoot the error codes Activation Volume Windows 7, Windows Server 2008 and on Windows Vista computers
http://support.Microsoft.com/kb/938450
Error message when you try to activate a copy of Windows using the Windows Activation Wizard: "the Software Licensing Service reported that the product key is not valid: 0xC004F050.
http://support.Microsoft.com/kb/950756
Also see the following link for more information about reduced functionality mode:
Error message when you start Windows Vista: "your activation period has expired".
http://support.Microsoft.com/kb/925616/
Hope this information is useful.
Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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PS my system went wrong so I can use safe mode, this has something to do with the problem?
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Lisa
Hi kunseera,
I suggest you to contact Microsoft Customer support and check if it helps.
http://support.Microsoft.com/kb/295539
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