Cannot send outgoing mail, Time Warner Cable

Separated from this thread.

I run a shelter in cold weather and an explosion of the e-mail sent to my volunteers around the same time, you have made and received the same exact error message.   As of today, I can't send messages.  I'm in trouble because I can't reach about 200 volunteers.  I called TWC and after about half an hour to work with me, said they can't help and this has to do with Microsoft.  I called Microsoft and they said that because I have Windows Live Mail and not Outlook, they cannot help me.  I have to buy the program in order to get direct help.  They gave me an e-mail of support to try (support.live.com) and these people want money - $42!.  I bought online a 2010 Outlook that I could download on the site and the computer would not download it.  I need to contact my volunteers or there will be a lot of people sleeping in the cold Tuesday night.  I really need help.  It was my error message:

The message could not be sent. The setting for your outgoing e-mail [SMTP] Server may need to be configured. To find the server settings for ' * address email is removed from the privacy *', please contact your e-mail service provider.

Topic "new ORDER OF THE TEAMS.

Server error: 451

Server response: 451 denied outgoing mail - 97.104.28.250 - see http://www.timewarnercable.com/en/residential-home/support/topics/internet/email-setup.html [R0209002]

Server: ' smtp - server.cfl.rr.com'

Windows Live Mail error ID: 0x800CCC79

Protocol: SMTP

Port: 587

Secure (SSL): No.

The server response: 451 outgoing messages refused means that your computer is fine, but the server Timer Warner block your outgoing e-mail.  They do normally when they detect that you are sending too much email (like 200 people is probably far above their limit).  They do this to block spammers.

If you need to send more e-mail, you will need to get a paid service that specializes in these things.  Time Warner could have a business plan that is suitable for this purpose, or you could use a separate company, such as Constant Contact's e-mail Services.  There are a lot.

But your computer is perfectly fine, nothing on your end is the origin of the problem.

Tags: Windows

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