Cannot use firefox 'account not found.

For some reason any when download firefox for the first time, an error (supplied with the screenshot) and I can't use it. Despite not having an 'account' in the first place. It simply shows that error message, I hit 'ok' and the application closes, there is no 'preferences' or whatever it is in the menu bar.

You must locate the profiles.ini file and delete this file or use the Profile Manager to create a new profile.

See:

This is usually caused by a problem with the file profiles.ini.

You can use one of them to retrieve an existing profile or create a new default profile for Firefox:

  • Remove the profiles.ini file to make Firefox create a new profile (default)
  • Use the Profile Manager to create a new profile
    If you have an existing profile, then click on "Choose a folder" in the Profile Manager and navigate to the location of a profile lost to recover this profile
    https://support.Mozilla.org/KB/managing+profiles

You should find the file profiles.ini in this hidden place:

  • Windows: %AppData%\Mozilla\Firefox\
    * C:\Users\ < user > \AppData\Roaming\Mozilla\Firefox\
  • Mac: ~/Library/Application Support/Firefox /.
  • Linux: ~/.mozilla/firefox/

If the file profiles.ini compensation does not work then also check the location of the cache files.

  • Windows: * C:\Users\ < user > < profile > \AppData\Local\Mozilla\Firefox\Profiles\.
  • Mac: ~/Library/Caches/Firefox/Profiles/
  • Linux:~/.cache/Mozilla/Firefox/

Tags: Firefox

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