Cannot use Sync to transfer them to my new laptop
I'm trying to transfer my Firefox on my new laptop computer info. By attempting to use Sync to try to accomplish, I ran into the following sequence of problems:
1. I went to set up sync in the drop of Firefox and received a set of three, four characters codes to enter in my laptop Firefox.
2. I went to the Options in my laptop computer and clicked on Sync there.
3. I clicked on the pair a device, entered my office codes and clicked OK.
4. on the account details screen, I have entered my email address (I got no problem for more than 10 years) and was informed that the address was already in use. I assumed that this meant that I didn't actually have a sync account established.
5. I went back to the previous screen, this time by clicking on I have an account, and then click OK.
6. on the login screen I entered my account email address (since I'm not aware of any other account name or number to use) and that of the passwords that I sometimes used with this address.
7. any password I entered (of those that I can remember), the next button remains greyed out, since there is no recovery key to enter.
8. I have returned to my desktop and went to Sync under Options. However, despite what is said in the window of the connection on the laptop, there is no button or link to manage my account or my recovery key that appears in the window on my desktop. All I get is the same create a new account or I have an account options.
9. I am not aware of ever created an account of synchronization, and even fewer have received and registered a recovery key. However, to verify that I don't actually have an account, I used Firefox to change my password, that allowed me to do so without incident. I take this as a confirmation that I don't actually have a sync account. In any case, I can't create a new account on my existing email address or access to any account that I have because I don't have a recovery key. And I have no way to identify the recovery key.
So I'm at a loss on how to proceed from here. I usually found things setting in Firefox would we apply and simple. But it's becoming one of the most frustrating experiences I've had with computers. I tried to do this job more than a dozen times today, using different stages or levels of steps (e.g. from the laptop rather that the office, from the Options rather than configuring the synchronization menu drop-down).
Can anyone help to understand what goes wrong, so I can get this set up?
Have you ever set up sync on this computer?
If you want to reset the sync data and download data synchronization server, you need to reset the key to sync or delete the account and start from scratch.
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