CC does not show my Photoshop and Lightroom Abo. Impossible relocation

I have a new job for private use. Previously I used a cell phone for 6 months every day only. When installing on my computer I can't save, the system thinks now that I have the trial version of photoshop only. Checking contents CC my profile does not show subscription Photoshop CC 2015 and lightroom.student. The taxes have been paid regularly. What is the problem? Need help please, I can't use the system. I don't want to pay for anything.

Amélie

Use a browser that accepts cookies and allows popups, contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

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