CC of Lightroom update fails, iOs 10.11.6.  Problem importing raw Nikon D500

CRD won't let me import my new Nikon D500 camera raw (NEF) files.  When I select the folder where the files are, it is said that the previews are not available.  If I hit the "import" button, I get the following popup - results of import.  Some import operations were not performed.  The file is not recognized by the support of raw in lightroom, then the file number. NAVE.

When I go to Adobe Application Manager and try to update creative cloud (Photoshop and LR) the update of photoshop downloads successfully, but update to LR fails.  I get the following message - impossible to extract the downloaded files.  Press Retry to download again.  I hit try again dozens of times and each time it fails just after reaching 50%.

In reviewing comments/responses to this question in the old posts, I tried the following suggested solutions with no luck:

I downloaded the latest update via updates of product, open the disk image, open the folder/packages, find all .dmg files in the packages, open, then clicked and installed the update of the installer.  The result is the same, no preview and will not import NEF files.

I click on Option/Go in the Finder, choose the folder library/application Support/Adobe/AMMUpdater, then deleted the 1.0 file open Adobe Application Manager again through the update of the LR process.  He is still unable to download.

I also read a post you need to remove the 1.0 folder by following the above process for computer/library... and the users/user/library..., but I have no idea how to do to access any other library folder on my iMac than I find by pressing Option/Go in the Finder, and then by selecting the folder library/application Support/Adobe/AMMUpdater.

I have 2 questions-

1. can you give me the solution to fix this in simple, easy to understand language that one business savvy tech like me can understand?

2. If not, can someone tell me how I can talk to a real life person of adobe support who can guide me through the process of solving this problem?

It's extremely frustrating to say the least!

The D500 requires Lightroom CC 2015.5 or later version.

Try to download and install the latest update (2015.6.1) from here: keeping up-to-date for Lightroom

Tags: Adobe

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