CCM 7 and monitoring Console

Guy:

I understand that Cisco will begin charging for attendant with CCM version 7 Consoles. I have 395 users of the monitoring Console.

Most of the users of the console my AC use their AC consoles to monitor the phones in their Department. The console AC gives them a sense of control where they can see who is on the phone for the duration of the excessive periods. They also use the console for transfers.

These users do not even connect to the console of the AC.

Can anyone suggest an alternative low-cost or free third party with no license fees?

Thank you, Tom

You can always use the HQ in 7.1 if you upgrade from a previous version.  However, it is not supported for greenfield installations.  At one point, not sure of date (perhaps already spent) - built-in AC will be is no longer supported by TAC and in future versions (e.g. 8.0), it will no longer work because these services will be deleted/pulled from the code.

I don't have a suggestion about alternatives that are free and integrate with CUCM.

Tags: Cisco Support

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