CCX 9.0 Wrapup time per Agent, team or a workflow

Hi all

Quick question; UCCE you configure Wrapup time by agent or team. This logic as teams normally equally share work and queues are shared between several teams. The CCX, I saw that times of synthesis is configured on CSQs and Agent Based Routing menus but not on CDA (PC Client or Web Admin), teams or configuration of the Workflow. Can anyone confirm that wrapups cannot be configured by teams?

Thank you

Isidro

It is configured by the CSQ.

Ed

Tags: Cisco Support

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    There must be something that is checked to install a new version, and the removal of my current install.

    But I'm not.

    I tried several versions of flash, and all do the same thing.

    So, I think that the problem is in Firefox.

    I post my Adobe problem also.

    Please help me. TIA

    Firefox should find the Flash plugin via the registry key.

    Try to create a plugins folder in the current Firefox profile folder and copy the NPSWF32. DLL and the file flashplayer.xpt into the plugin folder.

    You can use this button to go to the Firefox profile folder:

    • Help > troubleshooting information > profile directory: opens showing the file

    Have you tried disabling blocklisting and delete the blocklist.xml existing in the folder of Firefox application and the current Firefox profile folder?

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