Cisco Cloud Connect (Linksys Smart Wi - Fi) just stay "pending"...

I have an EA6500 router that I have set up a home network and started using the application Cisco Clod connect successfully.  I was able to use the app for my smartphone and the PC at home a week ago.  But now, when I try to access it - I just a sign 'pending '.  My account ID and password is correct and I even try to access with the router password I get the same answer.

Can anyone offer a solution?

Thank you very much.

Sorry, I forgot to come back here and post what I ended up doing to fix this.  All I had to do was hold the tiny reset button until the router is reloaded with the default settings.  It is the button in the back, you'll need to use something like the end of a pen or pencil, etc. to drive.  What I've read, it seems that the router retains some of the old settings which are not compatible with the new version of 'cloud' of the firmware.  I hope this helps

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