Cisco sx 20 not able to call polycom rmx 1500
Hello
I try to call codec cisco sx20 to polycom rmx 1500. but the call was not successful
ip address of Polycom rmx 172.26.160.5
If I dial 172.26.160.5 call does not hit and if I dial room 172.26.160.5 ##2002 IE in this case does not work
for refernce newspapers are attached.
kindly share your experience
concerning
Rajat
Check the versions of software on both ends to ensure that they are current and including corrections of interoperatbility as much as possible (IE, TC7.0.2 on the SX20, V8.2 on the RMX).
There seems to be a problem of capset(2) between the two devices - the log file before attached you says this:
Mar 18 15:54:06.990 a8 appl[1423]: 270.61 H323Call I: h323_call::sendOutgoingModesToStack(p=12): Modes sent to stack [seq=1]: audio: G.722, video: vid-off, duo: vid-off, data: H.224-HDLC]
Where she negotiates to G.722 audio and there is no video available.
You can also try a filter capset(2) on the SX20 (or whatever the equivalent of Polycom is on the end RMX, if possible) to try to compel the devices to speak (or not speak) a specific Protocol.
Wayne
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Remember the frequency responses and mark your question as answered as appropriate.
Tags: Cisco Support
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