"Click to call" function active Mobile HTML (Mail/landings)

Dear community Eloqua,

We use eloqua to publish emails landing reagents and distributed to the customer.
As a best practice of 2015 the command, we have designed and implemented a first Mobile perspective in our HTML code.

We have detected a problem in Eloqua with click-to-call service from mobile devices. In mobile clients, phone dialer devices receives eloqua settings that prevent us to have a function call.

In accordance with the recommendations of best practices of web design, we have inserted in the HTML code of our pieces of mail electronics/LP, a code like:

< a href = "" Tel: + 541140005000 "target ="_blank"> + 54 11 4000 5000 < /a >"

External reference:

We checked that the follow-up to the url of this link has been disabled.

Now, when we open the piece of Gmail or Samsung Mail (Android device), we note that the click-to-call link does not work.

There is an automatic addition of a tracker of eloqua code (see screenshot).

After clicking the phone number link in the Gmail room (android device), you'll see in the screenshot the number that appears after clicking the phone number link (office of Gmail), it works, but we can see that the elq_cid = 2121042 & elq_mid = 6131 code correspond to the number of additional generating mobile error (see above).

We have this problem on all of our pieces version of Gmail and Samsung Mail Mobile email. This also happens in our sensitive LP.

Support eloqua we proposed to use and minimizer of URL as a work-around.
we tried with bit.ly y goo.gl and they both denied such: + 541140005000 as a valid URL. The fact tha isd http://"such: + 541140005000 not a valid URL.» With this, we have found a functional answer to our problem.

Did anyone happened to have a working solution to get our click to call the operational functions in our email and any mobile device lp and customers?

It seems that your instance has additional "Omniture" followed enabled (> Setup > default Email > external monitoring).

If you're ok with turning off this option, that the phone number link should be changed.

Tags: Marketers

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