Client in Stress

First I'll say I know first-hand that sarcasm and being generally rude via a forum will not be problem solved faster, but I feel violated by Toshiba and 3rd parties and forced to post

Lets start at the beginning, this is usually the best place.

On 2008, I bought a Toshiba, being a 3D artist, I thought it would be a good investment.
But unfortunately, I was wrong.

Bought from PC WORLD GLASGOW - 450 GBP "just for geographic reference.

Once I had opened the new box of shinny and carefully unpacked the dangerous contents, I turned on my laptop with impatience...

Guess what?

dead on the side, not the top but in the Middle 3 pixels.
Now you can understand my concerns being a graphic artist, but this problem was quickly resolved "after a huge fight with PC world because it was political generative Manager for today.

"You can not return except if she had 5 or more dead pixels"

"WRONG ANSWER MY FRIEND.

OK, so excellent that they exchanged, after that I got to spend another GBP 50 for an improved version, because they did not have in stock!
So actually I got another machine that I didn't go for the extra money...

OK so I get this machine at home, TOSHIBA SATELLITE A210
Everythings fine and dandy for about 1 week

(A) DVD PLAYER

-At first I noticed the player acting funny, reading discs then no not reading them he lost all functions except the ability to read, ok no problem I have a PC at home that can burn discs, I'll let that one slip.

(B) PAINT FLAKE
paint on front panel "where the lights are" starting to flake off and fall.

-Ok, I'll put that up to wear but its still only a month old

(C) MORE than HEATING (MEGA) burned my arm of girls.

-As I mentioned above I have do graphics, this machine is mainly intended to browse the internet, maybe a few docs world, does not make the 9 million presdec, I quite understand this concept.

but it has started to overheat, I speak not a little hot, I mean completely illuminated, that much you can cook an egg on. not only by the machine, but also the power supply. remembering this machine is always less than 2 months.
The heat was intense it burns a rectangle perfect on my old girls arm of 3 years.

-discuss with my wife not to sue for defective and dangerous appliances I phoned customer service and spoke to a very nice gentleman who was happy to help.

Excellent laptop get picked up and taken to get fixed - SEE NOTES of CUSTOMER SERVICES.

I was as considerate as I re-formatted the machine and all the essential tools on the desktop, you know the Control Panel, system settings ect. and even made a nice jpeg scheme where the faults are "because I know how off a pain in my teeth, it can work on the side of the tech and anything I can do to help"

1 or 2 weeks later I get my phone recently renovated.
Great, or so I thought...

Jump forward 6 months later, just before the manufactures warranty runs IRONICALLY.

Inbetween random defects and the paint starts to fall AGAIN,
The machine begins to put his self randomly turned off! without prior warning.

«Ok, maybe it was just an anomaly of the system, I will restore.»

Nope, still do, maybe it's the battery with do not load and it's hard to detect it?

Nope its still cutting...

I would add also after the return of the unit, which, in my professional opp "YOU JUST REPLACED THE SHELL AND BLEW THE DUST OFF. S ' POST CUSTOMER SERVICES NOTES PLEASE... "maybe I'm wrong?

Now due to the machine randomly switching it's self it caused massive corrupt sectors and chkdisk and data loss errors. "some of it has been costly, but functionally, I'm a spice smart I managed to save MOST of the data.

OK, so not a problem, it's getting old (1 year and 3 weeks to be exact), its usually used for Internet, theres some work and some personal pictures, nothing that's going to rock your world.
I'll use it for that.

OVERHEATING AGAIN:

Now, this can be caused by dust, also quoted by one of your ignorant employees.

!!!! but this was caused by another product mass-produced, shipped quickly and roughly, lack of safety of the product user tests...

HOW CAN I KNOW THIS:

Mainly because when you Google Toshiba A210 he hits 3 million user flaws / problems
"Excuse me to look like one of your tech guy, but I used the google search string to legitimate research.
and the proof is there.

OK so its overheating, this is maybe why it keeps cutting out? Not a problem, not until today.

"Sorry it took so long to get here."

So, today, my daughter "now 4" plays on the homepage nickjnr "carefully avoiding the hot lava pours heat wind on the side, that it cut again...".

GoTo switch back on

' A method that we now call "PULL THE PLUG OUT AND SWITCH ON AND OFF 5 TIMES, STAND ON 1 LEG & PRAY..."

and upward displays this

some of you may have seen it before...

THIS IS CAUSED by the bad programming and bad development

BIOS:

Its called BIOS lock "and yes I tried, TOSHIBA, ADMIN, 12345678 blah blah blah" effectivily machines decides encrypt, or perhaps not to encrypt a password, all depends on how he feels this day here.

Toshiba know this flaw and offers a fix ##maybe priced, everything depends on what the sales rep you get #.

That's the whole point of the conversation so if I lost you with bad grammar / spelling at any point in the post please PAY ATTENTION this is the IMPORTANT PART.

I looked for means of brute force, fix, remove the battery and so on when I decided that enough was enough, this machine is defective. I'll give the legalese here just to let you know where on the same page.

The Sale of Goods Act 1979 amended

The goods must be:

-the objectives they are made to
-Security
-durable - last for a reasonable period
n ' have no minor flaws
-taken in charge in the look and finish

There are others if you want to keep me, better yet, but I'll just use this one right now, just to be polite.

Your PRODUCT was defective since he left the covaor belt, your people should have picked up on this when he returned, but I don't know that they can have been busy!

Now we can discuss these issues and justifications but ontop all...
This is the most painful.

Today, I called - TOSHIBA SERVICES customer:
«Sorry Mr Scott for the problem, you can either wait and we will send someone to fix it, OR I CITY you can take it to the PC WORLD and because TECHGUYS here they will have difficulty for free because it was purchased it there.»

I have SEVERAL PHONE NUMBERS of PCWORLD UP and bounce calls out there trying to get an answer before someone on the side says # 'maybe you should take in your local store 15 miles away;

great thought sherlock

Ok

I GOTO PC WORLD: yet another human with the ability of a lepidopteran species, 300 million of sp3rm and who threw.

TOLD me 'We do that because we are are not obliged to fix', ' but I have a piece of paper with a customer reference that a man of trust toshiba services me :(.

OK hold out my breath of market and go phone TOSHIBA place again once is not a problem...
This is where it gets good, that I'll call you after talking to another 4 or 5 people on your side.

When I have the opportunity to talk to someone who is happy to help you, but at a price, who decides to become rolled in an order, the conversation is stupid and throw YOU potential threats and the jargon around #congrates your grease monkey can read a pdf document, although can mine, but luck she has practiced law for the last 10 years and is accurate enough...

but again, I said Polite so it is here:

YOUR QUOTE TO REPAIR YOUR PRODUCT: + GBP 100 give or take depends on just how constructive your people decided to be that day...

So here's my QUOTE

PHONE CALLS
TOSHIBA 8: average length 20 minutes 8 GBP
PC WORLD 4 @ 1.50 min 15 GBP
GAS / GASOLINE: 15 GBP
Loss of earnings: 90 GBP @ 5 DAYS 410 GBP
Damages ' THAT YOU GET MY POINT YET?

As I mentioned I am a reserved man, but getting fuck by TOSHIBA all angles is has limits

Now what I would like to see happen on my front door is a spanking brand new laptop with 'ON IS SORRY"note attached.
but for some reason any I do not get this impression?

I hope that we can tackle this problem in a meaningful way,
If we cannot, I have a good idea to post a YOUTUBE video of destroy me your product several sharp objects may be productive of meter, but when it hits 1 million hits I don't know I'll get another company to give me a phone to the goodness of the heart there...

Now for the forum posters that I'm sorry to rain on your day, to TOSHIBA, please try to understand why I'm a little upset.

Good day.

PEACE.

onlinerender
PM ME

Very interesting story. I really hope that someone from Toshiba will read this and contact you soon.
I also hope the situation is clarified and you will be satisfied with the result.

Tags: Toshiba

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