(code 19) cd-rom has registry bad config. info... Help?

Inoperable CD. everything works fine but it can not read data.  the Device Manager said: "windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged (code 19).»  tried to uninstall, then restart. went to c:\ windows\system 32\drivers\cd-rom.sys and tried to remove it - it wouldn't let me. There are 3 other records... Windows\system32\drivers\Gear AspiWDM.sys... Windows\system32\DRIVERS\NTIDrvr.sys... Windows\system32\drivers\UB hHelper.sys.  don't try to remove these last 3 drvrs.  More information: CD-ROM driver SCSI; product version: 6.0.6002.18005. Dimensions: 65.5 KB.
I'm lost... any suggestions?

Hello

19 code means there is a driver conflict such as two devices attempt to use the same
resources.

Please make all below even if you have done some before as it is often the total process
which solves the problem.

Try this - Panel - Device Manager - CD/DVD - double-click the device - driver
Tab: click on update drivers (this will probably do nothing) - then do a CLICK RIGHT to the road.
UNINSTALL - REBOOT this will refresh the default driver stack. Even if the drive is not displayed
continue below.

Normally the above will solve this problem if not work your way down through these even if you
have done so previously.

Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
for Windows Vista
http://support.Microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.Microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.Microsoft.com/GP/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
Vista installation after booting from the DVD (AHCI)
http://support.Microsoft.com/kb/952951
Drive CD - R or CD - RW Drive is not recognized as a recordable device
http://support.Microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.Microsoft.com/GP/hardware_device_problems

Some DVD players do not use the Windows default drivers so check with the system manufacturer
and the manufacturer of the device to see if there is a firmware or drivers for your drive if necessary.

Hope these helps.
Rob - bicycle - Mark Twain said it is good.

Tags: Windows

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