Code 19 reported for Mouse touchpad devices both usb

No mouse will work on my system. In the Device Manager I see error Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. To resolve this problem, you must uninstall and then reinstall the hardware device. (Code 19) »
for the usb mouse and touchpad of dell. I tried the system repair, restoration with the last known good config and nothing works. I uninstalled the driver and reinstalled, software to detect registry problems, but none reported. Is it possible to change the registry entry for the mouse, and where it would be located. The mouse works if the system is booted using the CD or when using repair of F8 when booting, but not in safe mode. I'm trying to avoid having to rebuild the system just because of the mouse. Currently I am navigate using the keyboard to copy files off.

Hi donf,.

This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey.

The UpperFilter and UpperFilter keys are invalid registry entries and delete them should not affect the functionality of other devices. Please do not delete the .bak and we recommend that you back up the registry before taking any action on them.
See Back up the registry: http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry

Step 1: Run the hardware diagnostic tool and try to install the mouse
a. visit http://support.microsoft.com/gp/hardware_device_problems
b. click 'Run now' and run the tool successfully.
c. restart the computer.
d. install the mouse and check the result.

See Tips for solving problems with USB devices (for the usb mouse):
http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-solving-problems-with-USB-devices

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Tags: Windows

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