com.adobe.rtc.util.RTCError: is not active (on our production environment)
Hello
We have the following error message ""com.adobe.rtc.util.RTCError: is not active "on our environment (3 different accounts of low-COST airlines), including our production environment." It is a new mistake that we did not take before. We had the success of the video conference in the past few weeks, and our code base has not changed for months.
The following code generates the error:
Caller caller = getAccountManager();
accountManager.createRoom (room, "HHConference");
A MessageItem = new MessageItem ('element', conferenceMode.getValue (), 'point');
accountManager.publishItem (room, 'roomMode' 'value' item, );
The variable 'room' is the name of room composed of alphanumeric characters in lowercase (up to 21 characters)
The model name is "HHConference"... Is it a problem to be in capital letters in the name of the template?
The "conferenceMode.getValue ()" returns the integer "7".
What is change your side who could explain this error?
Fast help would be appreciated, because we have a demonstration on Friday.
Thank you very much!
The servers are up. The service is back to normal.
We're really sorry for the inconvenience.
We will post more information in a little bit on what was going on.
Thank you
Julien
Supply quality engineering team
Tags: Adobe LiveCycle
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