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  Hi Trulsbi,
  What type of connection do you have?
  You use a router? If you do, how do you connect? USB, ethernet or wireless?

  This problem may occur if one or more of the following conditions are met:

  • There is a problem with the firmware for your base station.
  • IEEE 802. 1 X authentication is enabled.
  • Your adapter (USB) wireless universal serial bus problems that are related to the USB bus.
  • Your Internet is a DSL connection that uses a Point to support the Ethernet (PPPoE) authentication.

  I know you don't actually lose your connection, but move to make changes to the settings recommended on the article and see if it helps. If it is not the case, change it back to the original settings.

  Here is the complete article, please measures and additional information
  http://support.Microsoft.com/kb/814080

  It will be useful,
  Thank you
  Martin
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• In the final the re-install on Officejet 6500 a Plus - USB connection cable fails HELP

  "Cable USB make sure the printer is on and remove any material from the port USB at the back of the printer" when this step is complete, nothing DON'T is PASSES only option return no 'next' - button nothing... That does the trick in the previous steps. It happened once before and had to have a tech their end HP deal now, my warranty has expired ARG of ideas?

  What did it:

  the cable is removed from the computer/printer - reconnected.

  turn off the power to the printer - lit

  Stop computer - restarted.

  successful re - install software

  any ideas? Thank you

  Hi nCCw,.

  Thanks for the reply.  According to the information provided, it seems that the USB port on the printer is faulty.  It is possible that both cables are defective, but it is unlikely.  According to the age of the model, the unit is probably out of warranty.  You can check the warranty status .  If one of the following connection options are not feasible, a replacement unit will be necessary. If the unit is out of warranty it is not covered, and the unit will need to be upgraded. Support information phone HP can be found here.

  Possible connection options:

  1. infrastructure network with router (this will not work with the map broadband) - wired with Ethernet connection or wireless radio

  2. direct network Adhoc-I do not recommend this, it will provide the feature with the connected computer, but other only single connection while the printer is connected (no internet access during this time)

  Try this to see if we can get the USB port to respond (if the port it completely dead it will not):

  1. check the port, if it is loose, push firmly in place

  2. clean, use a lint cloth and gently wipe the contacts on the inside

  Note: If the unit is out of warranty, I recommend you to contact the helpline.  Often updates are offered at discounted rates for a guaranteed customers value.  If you choose to upgrade, be sure to ask about care packs.  These may also be available at a discount for the purchase of upgrade.

  Hope this helps, let me know if you need additional assistance.

  Kind regards