Contact ID not working-message saying failed

My brother has an iPhone 6 which is touch that ID does not work. Whenever it tries to connect to the phone using his contact ID it will not work and when he looks in the parameters a message appears saying touch ID failed as he tries to reintroduce his fingerprint.

You can take a look at this article for assistance with the http://www.macworld.com/article/2070830/troubleshoot-apples-touch-id-fingerprint-reader.html question

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