Copy/scan Dell AIO 926 Printer Issue

25/03/2013

My 5 year old AIO 926 prints of email, Word, excel, etc..  And it is used to copy a page on the glass without problem.

For the last 5-6 months where using the copy of the format, it tilts a vertical column starting 5 inches from the left margin to 6 inches, how it start printing correctly on the right margin.  This is consistent from top to bottom, as something covered that part of the page on the glass.

I uninstalled the printer 2 times, downloaded the driver of many times and reset the command offset printer as well, but nothing doesn't solve this problem.  The printer works fine for files sent by the PC, I suppose that it is not a problem with cartridges.  I'm not a PC guru and utilization of my setup only for fairly mundane personal stuff, so probably miss me something complicated (for me) that I could try.  Can I get help in simple language for someone at the level of expertise "of the PC for Dummies"?   Thank you.   Email responses would be appreciated: ADMIN NOTE: identification of Email deleted by privacy policy >

Hi Rick Carbonneau,

As we tried all the steps above, it seems to be a hardware failure. Based on my experience of the belt scan starting jams by causing this issue a bit.

You can consider replacing the printer.

Do not respond if you have any other questions.

Tags: Dell Peripherals

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