Correct the settings to use the mov and mp4 files in CS5

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  Hello

  Thanks for posting your question in the Microsoft Community forum.

  I understand that you have some problems on Windows Media Player codec.  I'll help you with this problem.

  1. what security software is installed?

  2. you make changes to the computer before the show?

  To resolve this issue, let us try these methods:

  Method 1.

  We can refer to this article and check if that helps.

  Codecs: frequently asked questions: http://windows.microsoft.com/en-US/windows7/Codecs-frequently-asked-questions

  Method 2.

  You can try to disable and enable the Media Player Control Panel.

  Steps to disable Media Player.

  (a) click the Start button, select Control Panel, click programsand then click Windows turn on or off features. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  (b) extend the functionality of media and uncheck the box next to the Windows Media Player. Click on ok and wait a few minutes to complete. Once this is done, restart the computer.

  Steps to activate the Media Player.

  (a) click the Start button, select Control Panel, click programsand then click Windows turn on or off features. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  (b) extend the functionality of media and check the box next to the Windows Media Player. Click on ok and wait a few minutes to complete. Once this is done, restart the computer.

  For any question related to Windows, please do not hesitate to contact us and we will be happy to help you.

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  Take a look at the files supported on the surface from the link:

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